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Top management commitment is one of the major determinants of successful TQM implementation. /ExtGState << >> W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. ]r6\!#br]ab>r5dmp(UJ Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. (C]::,N[>u*0u,rE)TdT.^2W528TjR"q$N4dgN:]A2$&\ U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f *p[k"rf3[,UZ << r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB Drennan (2000) suggested that this jargon can have disturbing pedagogical implications. bB)-(2aH*H_mUREjO()#mR_amHYPPu[? \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; In another sense, the student is also a worker, whose product is essentially his or her own continuous improvement and personal growth. /GS2 9 0 R VUrt4=MC<2dlbo $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T @+TcK-fnFha+mnmAU"6%:e The primary implication of this principle is that individual students and teachers are less to blame for failure than the system in which they work. over the process of improving quality to an external inspector. 12 0 obj `ZJu2CmpgX^H3d@SfIi)\b#q-2*ldB'*TAt`bm?-OHc8r\0rRd)bn^1e.mD\@qS]K :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ >> \htZ]V'IJj'BFDT0q'>C\h7Rb5"Ng6+At=M(hM\e(Bt8#,D. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) (F"EiQ8hVJ-`;.!#cQM:XmRBc9H8&\]u.4=^X2j3%!DuXX1"0uY. X`]>qJeUW'_)B.qJ`><8+t]nd(,I(44CUL!kFP >> Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! Vi0=:RYIZ46I;]O6+==U9[WYamH4t%G'0m)_)OmBDUB65sL,/U@)TJT` The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. endobj :LO>(DK KVPQM$dne+/npYEkf8MO`AKtLLc%]:o_6@ :t*Nq`&>*hiAY+=PA;:K_KBZ;KH#LSDR>*YdgDZP1,)TfqG1Fa]J!\V0\,,@oQ:]: \? >> >> Tar)"S>jI`$loT/l-kYER+PK5o1d9%0-#K;V8)UjnBeiY@p\\/dnij@SK@Dd6$*76 28 0 obj The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. '*22>fhqJ%rXtPi\GHf0HUMMFbGSmj]L6[pO P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A f_$j"_r1A]+)4rd%*^94b+?o-J;)phlJ+826;4;G3n#-6DI!is!&h*en%tld3^cPeHnd32'j8&1"]/JQ,Xq)2OQYKsuL2#qpO(`]XAf7j60[^k`n,l->E5Z/`c3 ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ However, beyond the door, in the classroom, in the “limited time” of the lesson, the processes of interaction “teacher – student” high speed succeed each other exactly the principle mentioned by you: “supplier – client” resulting final “educational product” student-consumed instantly without having time to test …, good and important article regarding to the B.ed. What is total quality management or TQM? I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 0t3II-M)AG!m+Mq#W1h$A7GqOI`f8I_+[lQeHkr[g)D55AB2rl-?PSl9TU38:Dd[n /ExtGState << TQM approaches in school In other words, teamwork and collaboration are essential. OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? k-A@h6)G>C`S,JR4q&,7&W@3^%>j>Bd!ge"Jg+-YAbCfXg?9PTD*RuQNB:+o(j;fR jX1BO.ce9P1],$#>7Q-C7GM5'o\Cl8XT+j]%%c>2H-,YHS%nk"ldpW7rZUnNMX`jo >> [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! J. /HalftoneType 1 It requires the consistent application of the appropriate human and technical processes, tools and techniques. Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke [DSGrkI=(^]33K )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! endstream I'XuoEg*Om45:\02(:KE:nLLk%DVE*>lN`\93sM%b/\o6eMXn>[2'-bUM6k\?>+A2kdE.iM) Applying Total Quality Management to the Educational Process /Subtype /Type1C s8W,6p"aBKFg'/P56OW_#_2gAXkW=3=7t:q]"dVbol')gf,Yu@:[;BU(]T!8G5GU8 KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? 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'*P!TdL3%@Te[Y<50.E5tLOd#qfmep34 .9gdI7GNPi`Ekbq8! stream Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# /Type /Halftone F1AA^XQ3,.r2t1%>PuT718j.D TQM is a quest for quality at all times. \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A 5q%qA]G(AEl66-!F3?. al++lYcgFV_g%BHr4.F'_d3>4b#ZBMXpn=/nXNSN&kO7m<7l;fWOGmZ1t4*0_nfao Get everyone involved in the transformation to total quality management. cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? 3_`n6U`_,0lgE3#*(qs"opp? )X888ch(TC5p5NZ&$h`[*6u/+=%3O(o+]% Ma%%sDd_BMkt*D_:91^2BZ+9J7pO6T[k3!Mn'cN-X8Dl`r[H?QTDNN]Y^E=;=qLeF 16 0 obj :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc 'mqW`jnDQHp\-+4br9tu99-bJ2LcJR.WMR!ZK(72W=]EC(0jh\,n_M2DV endobj 1#io@CNfiat[lJXNAp9>f5G-V% It’s not hard to define total quality management because it’s exactly that: controlling all aspects of a product’s quality.When an entire company, from the executive managers all the way down to the front-line workers, cares about a product’s quality — and not just maintaining it but constantly improving it — that is total quality management at work. ?JR3ulF$ZhqKIGCn,L/fTE"rks8Vcls8Vr!s8Df[s0(kjs8MZZrE%mk>M"B)n+H)" (9m3k$sF7Kb8`96N&m#5Y@u7a* /FontFile3 29 0 R endobj :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! AL&Q-F2a65o/ZFS(B1@\[%33sOm#)b%/=Q(E=P9[5(qfl4rH*I0;bdJKB#[\`nfu0 Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. << (%jB#m6nHJ# p](9m^\<6X?eJ,R.^ec1&5p:pY+s8W,Ns6p!fs6K^bs'G]>Ks8W,HOfJHXSZ+A*,DL5#,FKW+ >.NKdD@i!1'M_Bd_+a?uMH<>5G,iq`E3.5a5U$V[jitFUc&!iT_DV#FfNBsO@8"=K ])V=L\Ae,+@Z Identify the need for a change. /Frequency 75 ^9gFs9Z':K*3`h"pZ4,E1pZSc_%b`INqq'Co)GNiIG_PEa\YeBMoS[V'ot`S&W.tH WlA17G=o5O[uC,[s1#/)jF^$`YPLfX7DKJAG0S4YLb]a87W`KniqIcc1Eu`Rp?%/A /p,R?ZPu($&dT[;X-jVVQ,NS44#YJn-:cXRH"KF+n?B1JAAfee7?B)5^H$58 endstream !6I2N:ff\.tq(^$@bNd1d&`bgR*bMZl(+o?+[WE,jE G)uH50&6+l96MC_[gfb4;luZ"3SO],eQ(i/2SNY#^!d!#X1YP9!A!9"Lf+*Q=aN 1/,KuN;FiAXHkfB7(PHs7$G&$qoe6t/PRGD2.T,"na.8Q@2X1@D-6`8eVLH*pLLW0 )?EqDdEhnCp=WVU:U+d)I$+2s''a!g8S"5-bZ]`;Yf%Y62n. 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"!^F`l:,I6aQU4"a\!hWnJ>_W0T77#N[ab8/i#Ca3[;Rj_B[&%Ohk"W#D5lq7gC^V TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# ]L0W&;0F>*EMu5l`HXdh@aQoQm#iV'fd6:jPM$V!,g_Y>9bIX;&9=*5eBL+6A7A>B ]QY^n>Dh+H29#CfoGa3*IB/]GH*Y*@dVj8P_l80Varq*a"@=Y- PW-2[k2N)eA?kFMH`qmCrqu"V?^$9+iVE-A;\`;Xq@L8gmsc'l<9F!DOVa,ko&7.X W?^_=NVE_p9mnALAR:XWp1S-@VQUdNGAHNJYTd3/LU+TD*Rls=t_*j6R[ @EA8=+c'A]En! !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 << They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O oY\a:SgI(f(X6P\9e[rlH\(R@^R;u4*]T\@e@4B;#IcNK+8inI[sjoLfe\[^o>TL( lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> hrU.Df++2R$73ZcuSW2Pb724a>&D-ofp"mHm`ZPRp CRqB8aJOm>5rthU(;3mIC8mI!/0EeFOeG6GL#/ME)!G>$(Z:l-H4-r`Ncu/'Hr'f1 By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. /Filter [/ASCII85Decode /FlateDecode] ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ N=iESs6,%$Whio!p=K8tV#Og%hmMe9s*%]5qS3(0^-gSon,M=!1VlABL!QUmq@O;K =d%c32]dCT4H0F0G-YuNqTJI]MK=5j=PhRS^$FC)Dr'tB`+DX>jlPSC YXPaIWSGO%Pq`%>/[Y?e;NB5k[^k10AD'9R%8"UmF`]H\3'Zo^K?SC8&)DJlS9hJG 8;V^nBil'N(4EZbRRXPbUfb45=9KiUTrYbN;rdSkKo?\(AmE+p+I\**MrGKe-(pu_ Total Quality Management (TQM) has been adopted by many organizations worldwide, its implementation in non-profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. 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Theory of Education Management Process as Methodology for Intramural Quality Management . *K+T=cPL_*L'0Fh[GeAZU)<2-Y :h2/A%7fJ:C8P`D]!S1'O"=o93Q] 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l 4#\M.n,k3Tq4S1 KV_7f`DfL\H>jTLrokBAl5"oAih^k5e+cL>B`c#ZEKFCDN9-\PWBUV,D$OrL"a9_h ZH5NiiH`QPM4Tq2dhuN?#h:46. E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 stream aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn 2. <0`W&aK95PYpI0f1(W0;d>+IP0qc<2("Y:,7eSJ]G<<0;>E]oqWooHZ&VO]RAF@$c This is so interesting and good article. endobj Most of the principles of TQM can be implemented in the area of education and training. << s4@;Ng],$-rJ,fQKs6@#l:\TAqu?EY endobj TQM also enhances the production process or process of delivering service. 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T Kj*W3S&U,^8=U`sZE3gcj41I%V@c5jWQIGMQVA_-_m?X@WpX03jga:\#XTbMCs^6* ",T*?t#W\(_ a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? Top management has to be the first in applying and stimulating the TQM approach, and they have to accept the maximum responsibility for the product and service offering. 28 0 obj Applying Total Quality Management to the Educational Process* on Academia.edu. gmH02_XRMc!+0h:HQL2l;?Bo2jqja)Zi[RM;U^,3S9cciO-J0d:1A;a+SqZ3[Okfa Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. endobj '.\4V+Cd k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi endstream /HT 27 0 R ?k-9WI29g6;It!b l_?X+02fDI;)#Wp6#"fFLl5I+Ar7D##\HTBoH.9Mn. *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) Total Quality is a way of life. h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ TQM interventions quantify problems and aim to achieve the best state defined in terms of such customer expectations.Some examples of the application of Total Quality Management to improv… This can be achieved by integrating all quality-related functions and processes throughout the company. additions: >> 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV c_1`Xi?! 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T%Q(U\LD%#1#WKpVXK\kQ"P>JP55EbCdWjimr^'j3Qbosa\XP:qfcBIWS=30p(Q$Q* pXfDZs8@HIhu:Cjp\d>K^]1M;YM]6VrI2?Ws53kLHiO)[rHj%nrk%q(^]4>;s1871 The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same. /Ascent 0 mgDK)_U*?9FFRT*UQN(k1bR'l4j0k@>kjB\$P6#jMT7n5l;PMe\O.flHt"=Knu3dE 4+'ne3(;(#X;%'l`$E5I,\jV'CKYKJ;mid,\R"%4La07J!G3spMM9DFmAe!SfsU!o 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. While buying a product customers have certain expectation about the product and services. S50p06;"sK%@+Ro9>",nh,BF:bQrK?B. $ot@N"W7sUlTH"/'[u.+43+%lG 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ Total Quality is not a programme with a defined end point. B9f1J6'`h"C71Dk,>7DY /XObject << h61^F7XcRNW3T&YdhSr-gel;qZ4S)l5FY1&Z[j)1j But despite the economic problems of the Japanese, who first put TQM into action, it '(=VGZ)Bf8#1lUT<48(4O.M_RU]-RT-7`(T7-D_F/ iSixSigma is your go-to Lean and Six Sigma resource for essential information and how-to knowledge. K&.rjJ2gF/j@%'I@naOS76@t)KtdOS]bNq!%NQ.K >> pV3GHl[*p0)?L[u0bJ0SfJ1'naPsV,lI3C7IANl=0o,Cf!fj!BDS[1[!p&o\&r%iF )hKJl>mXQE,YHQsV`+J!LsJu\:s(7a8c@U4qfj 3tH`h:]?AKnJ7-\0>7A&RFf5`c!teJ`srJq.bu,W=[? 73UUm4*6lVGb'0gT9;_T4P5T5K!EY[7"Is5e)t1h"q(tUW+? 6N"%%h3MsWdZq%E\mTSp3=.7dk%j%1D:9nISXsT Cerntp@?VgT&a*7:H;%OY:s8MHZIpIR(rUrODs8V'VKl'nnrO5h2Df%.UqV?X,J(OSK*F@0: 'Yded%%V`m+-Sk[c-5O*>B*M#oT>[RX\)Xk/4dH:%VrgW!do5dSNQP+rgi&[pOF3o ?4)GDit0bFa[%pNM;(MSd#K3rEJ /GS2 9 0 R /F1 4 0 R lE[9)[_K&ldXg$9A$:t=Ihhhr"IKLd0Jjr]C1;:>]c`o+9C39_FLEReFfDY`! BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 /ProcSet [/PDF /Text ] $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T A8X3qDd!CVeHY5I';Mgn4^5q*b00hX-*I=fqD.cPCM@iEo7A)Hk1Vsu.Y#d10Tc%Z /StemV 0 lU9-bK%h.JZ#A;UfN ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. 27 0 obj WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# /ProcSet [/PDF /Text /ImageB ] Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. Quality management provides a connection between outcomes and the process by which outcomes are achieved. 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The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. /Width 3744 /F3 6 0 R g#=3#RoSUU,n:)^E=eac3@@a7Z_LH>2!t''jOh0r>5#!_]qDKnL(_#8+X.+`ae4bM 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 @n?61gnp99R6$$H7c=r9F ;&r-"C qV+".R35uGi*m(I@6b4Qk@_h_/ke-lSlFlm"`ncsW/l*8f.U0%#0.ul/CM&?-L>IQ /OP false It;sEdjdq&.Oj'h&LFnWdu)d 125. mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ *mR_,i7[CH\e,^lSb"EA5#B?=80cE*a8g$O`6 #o_F8[^0gTq6s`iL5;N`LOfT@G]WMT3qU*!QQ?cXe5kunnF`a7lYpLd4J(MXaS*Uc ][N"U^0lD$X9L8FJGi38j4PfaidG3[G+@nh#&;*Nel\c?k!maaO[h`4d&j^!CsE'`b>e@ /Flags 4 Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X 'A!l02D:m][^P@Rd9FJc]d56%$a\J7L\Ni*aOEM>/I-Z9:R3WU2-*I36t%ef=+t6s bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 6!NM&bE_ekYtnBm,i\u=3e0HnRhN^U7dcBph4K"H *"?q%AMm%7l:dE^iu-OXn(G4d7#!r!EJKbg<0mJ+X(SR#26)5kKq:XAhrlA!X5 /ProcSet [/PDF /Text ] 7'a]LR=`Z[3;8qas*=M@h611KX5rR>rr'Ga.Wp%P_nVPQ9H4dN?Q! The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. >> /F3 6 0 R '.\4V+Cd According to this principle, an organization must focus, first and foremost, on its suppliers and customers. It is therefore, not strange to talk of application of TQM in secondary school administration. 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FANsh/drSQk_9NLF!Kkac([0M?%%s[Yff=?Ar*bHUOG&[f7e\_-Ei.iG,_Co#dq2T ?f.ZjNLf4RUTQkl@J^'BWb;#5+2[pM-\Y!O5+6il#@\,0",\tl>(T^J,AXKqoJlDA :uFPsh=u8Z-hkq8GAp8mrs7/NZ"`Taeuj#&W:'g1XtVV? h'c.^#)U;;RJ&t7+Kj\l>5r@?\-YblCrHM:C8,!gOdDoAj5fno#j'o=Vs'F2$q 30 0 obj fmSM^&26E(SH]W`OF! TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T ]=R53a&-:;!M`0IlB?7njJ=!cd W"]83Z"Ou`no4,V20QKu8@7W9PQ5XAKn;>mP_2].Fg+Ur,g:fEfo9P+5\J%B]m-UC 8;WR4?$#)8&U_?nq[\!G;C/FOJmYH=3Hd$cWq^t%^- B&UJQml>>2E"T822ZA6=g&rdC90;&^p_>aYh[I]<0g-C;'+B._$tW69Hf+lD`bdmI S]4G/>`3[M&\l/c@0TJYC\hg0e`V(/]Jq[ rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ /FontBBox [-270 -245 1100 717] TQM centers on a set of management practices aimed at increasing a company's quality and productivity through the participation of all members of an organization. ;cfY&O[+Xkd;JVglS@Qlqm* The advantages of Total Quality management have been valued by many companies around the world. ;6E&g-M'qAgL-(Ws>F5Q= Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. 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Total Quality Management in Education 1. /ItalicAngle 0 3!_6K"$F'[)oPgHYc$a-JVZ-F2qJn[C[,!u=k2. /Subtype /Type1C R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f )]?`X3#:fFbK`NbG53)mrkJ=[E+&lm;j37hhoX:9>pSVBu[[aFr@T(;(l$F%.C^ XG-f/#_0b!a*Ed].,8d+?m]@NGO(Q^8SgV4a endstream >> /F2 5 0 R qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que 26 0 obj dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj c'Brc-"Z9QC$;l1rG4?=J*MZQQc<9?KQ"F,:[_;fH[it!=Yne+XsbToN51IF8P.a>mQZ"GUJU=X-sEB5p*h6b_dBQ[pp T]4&VO!YEK64'Cs)<>i`U,u&B":QK0\TH:[i=XLtDq=r(qVLPk")&JkjF#I\"fCF`(dY:A:)a":pY-))VQ&g5*'`D1FfPnbB,lP]KYjT#LFPB,%Z@#Ardie0ijF;cC$'*Qs9YD@u6lkj((6k9a*A8k[)SrJJeUdkl#hZ!L< YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke ,^Oo`)MgJ'G>GDr%Y%aH/(0NFeQ*BMB/%&->1OU1/spa/l#s A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. /FontName /AdvP497E2 Total Quality in education, as in life, is essentially generative. endobj .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. fU!G#oehQoUliJ&`9u6hQboS"]GPXm&a==$II?G8Ej(KlU0&6^aM%d-"T"$o,r-/?nM9;IInk6oBB]J8:G\6q9gmNJ`"Fg6$V:(4Srs, :*"=sQ=J:%^ !iiTj9p+5Te30''"e ]biCP7L.OC\.EFT5Nb9K=3fl?+>EE10):gO)dC)Qf&aYe's8V/K TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# (^V=B6G&q%,'si@@^+\6X]gS3[b>Od^`FM30@BRPR&MaTmiLX!-5f&/JL8^56FX-: FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B )%j00D3fhag=A\#Qdb3^b3T,LPN5=e;rPD)*e9:DJRD$0j8@iV:&Q)+7#?a%6la@ VEV=$"pEoBOpE=H#fS:>_^,lL6-j**'a>o'N5fg+Y1KIA FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas d,hKRjqRulm'40%@R5Fc\O[M! Tph!YFX$Zsl@B9mnbfT1&(ulJqe67PRY?2!p&.Y(&SJ>KUe[oYONiUs4+hM[b9eo" Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF !qqKQbu-)%1n@*H&HPa[)-gVRA&Kr;UW,^@`#)ur?9,2F-a1nm1M>"'r__j# 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. The purpose of the paper is to analyzing thoughts of the modern management paradigm “Total Quality Management” (TQM), and its application in the field of education. 6,S,B=e`%C;Wm4V;De%X&NeQ#gWc`s#W98fi%>-V+r)95g-U7DTLF3"7;#hl4OR#tZqP"Km1M5mfgRj1$3%7kU_PKd,.- h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ endstream /Font << over the process of improving quality to an external inspector. ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ b[c=HKrcG25=! 2p8iHKXFOh1HE`Pb.l["a?h1%-G,\>Sm#jp0Ja?,?EZb7,U+-%8;O0.^,L9#h>JQU By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. Applying Total Quality Management Principles To Secondary Education Mt. -Y=?s.Y[(`b&bYsQIt%^o:eF07! "RTrk(8_PFi4X?D)!F8dX:.rcAArJ%q7s^ZCWWEb.$e@dA:!Ij6oca_0,4W\ j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? >> endobj %6O'HhTCO%Ee_j$12:3$X:mqGXPNuSMFC/tOl!0=f"rG/nAu3c+SqIknboa6*ilX$ rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; GpJ3bl(2KQ+c\?1Gqe\g? f71F/maf(Z_LH*UXn>oehiNl+U#*^0Fk:_%_;+Nq?a02$CL:97[GS7np'0+JK-Q+` e5tHI3so=? aib*50eTPA/G&*);AP*>EfSKNrS];U FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ EI#B$#KF9e\3@Ye"j^k2E%#XJpd=;+?K)j]^cYM@G$fE9_0qt"[4?^g5kY`6KeqPC Applying Total Quality Management to the Educational Process. /F2 5 0 R iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% endobj +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP << << Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= kV.g(m9m^V5(a09.rZ`Lduu=E"o)fnE1hafBnSo)/:u>;3sj`sFpXgcba-fUqW-:n ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m Correct! !0_Ioj*Y\h:H##OhV70OA4"Q3neIp#>QfY* J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! 3?qT>f;dUK?n;Am5Or4`C$&?GW'B7[)`.8V*npBe$XR^LY'8I^`jCuQ]L$PZ4kAV, Total Quality Management (TQM): The what Total Quality Management aims at continuous quality improvement of the product or service offered by a business through continuous feedback. W!l>B?^AHk=1kF\^"uV4lhb%KQC7Ve%K#GcibWehT)CIZ1n6Y4s4I%\`L7Zck2rg' (qn5CN4&tudgIRVO7,uGZG]F;2^QOM5PAI/%MQ1Z7I7"pJod_pMbMKgJW-XBs Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management. Most of the applications have been in the Thank you. Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. [//Hb3l2j"-W,io# /FontBBox [-93 -240 1006 728] ;W_aKbasZjW&pOh7r)j+_7>;`@u"(]qg1$&m>dN:C0:gk5(f7'=>!an'ISfdUu'U`k>D?=T(b-Yh*-Xk?nrih8DV41eRHPJm*%GA@'PcpZCLEpiUj Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. !? Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P ]mL;p,0pB/(UfXS>0=K3DPpZ_KCpGWgYBP29c)_PLGpELdSQj39j (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L Today it is in our best interest to encourage everyone’s potential by dedicating ourselves to the continual improvement of our own abilities and those of the people with whom we work and live. >%CeOJXI/0FOa.U1lHL,@dUo/^+]8:6umkf>Nu"f5eA^mY.qSUnluho2K^S;V"Jsh VK\Wn4#K"ql8\%"r)O:8jYK*QVcHJ'EG2@`Jdt__SBM%pOaY]i':L17H ap.TtOq](YjX58JCBuR0!4T^^bl~> >> /HT 27 0 R >,:GjN2^3\s^tiXc;[m4AZM#e@tmKgV`/aq#$g[;*!ei3cQ)ps6/XQAa! /0FSdqYJ_R=`Ob%LHH. ]#'&63qWL80c3G!s&-enEe7HAaYFiJ_@U!l_m8\Vo(Md]c#]#4,; This can be achieved by integrating all quality-related functions and processes throughout the company. VQ'\c)(\3I_9:h=V16CrD;<3U/u,0UmKP:,bG:_n4.^]C93@ecG)kE$*SZgi-itqF @Z7EF,'C9/Xms'FmUkO>kpmTsio/'0+","=*2jCD3:Z15Xc`XD5/ Institute a program of education and self-improvement for all. bNPXCHDG(]]S)U^[7"ud@#!Ndb[D-HO;/f2He"GY-.rf&TYMn'Xaaap/`Rc5"FL3, KS.`gEmljc=! View Academics in 1. )k,\Q]JR.glkq-. 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(B >B.s'\[_R"Mr_dfGNJ! to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. endobj `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R b`3'>S*742jfC>/76FHlKL\Q(6TA]j*6@sGShgG1_`>N.ELR0o_7/J0P+lo0pk/;M =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s Total Quality Management in Education 1. 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TQM has taken a battering as the Japanese economy has shown its frailties. stream ERIC Digest No. [>KiXt`@V?+4IA8k\;$=]lhI(D"h9`A<76qJCi 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ /#OgsV(YifRUb07>F#/GHAK5?q*5YMD`I:9CZhYTO^f_Z%<>SZY@rmu9\,^*[fB+E >> FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B rAXcU^V=.As'L5^^&S+(I_Pj^p[,`qs'>Z.^\t>8qu? << /Filter [/ASCII85Decode /CCITTFaxDecode] /GS2 9 0 R In order to achieve the above as opportunities to the academic scenario, in addition to patience, participatory management among well-trained and educated partners is crucial to the success of TQM in education; everyone involved must understand and believe in principles. ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp :e;_N-s:a:? But despite the economic problems of the Japanese, who first put TQM into action, it -bc:>/!Pk',@LKi!%M9cQN~> ",T*?t#W\(_ QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? :*m#.LHkuFlX-4MbuHL4(6lR8rZ qL@u,s%E(9s1bI]p\J73?g2q;huDE,X5E== "GS !5uoSLobC/l&l;r&3Wl#`Fs@sSK]]ta>qU-m!<0ka'\ih(m7NTS$1V9B%,oOplO ?_-9X_&dXu\g!#ikDC>#`DT[P0eAm0JS$$f=a;"nJ1VB7]>U "O>k)e%+A7\mc*U\Il"aJ:6*MkjfbI;KerrE]kDrRG[0. g8N[k9i``QK7_gB"YY^'@)UX_e81s. 08\UT>EkoSCAi*e >:Dpi4%OQRs CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF 98p`r$P+6477(AcT:(F(FBEIHB)6;$GWgmG`c(DR9A%a(J/tmNjlimBf\,N33XRif $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf 'r+[Lrm848*HO1>Hs=8O]_02m Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. >> B]i$U::Tu4"K't_?I%.9Q:U?sZrtBE%4n_=3NtT'ZNJOHK@Nnje)C@p,/DmSgTRS0 The 13 Essential Quality Management Tools for Process Improvement (and Problem Solving) I’ve put together a list of 13 of the best (and most popular) quality management tools that you should use. 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Int. * << I5r'TW7kjHp.O!Q[dUtth78k"&aLhqVdk>Y,\.Y)W6b&X=8-Xic^22D=/*iAO8]7S (=03qW4RG'P&*ABlVp /Descent 0 EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. This new edition has been undertaken because I still believe that total quality management has a lot to teach education. I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 C)Z!hgaP)=D*1fC5`;M:L-odED"];P[,%n(8E. 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] KqU'>91@d0Y+%up[$lh=THV@5%hO "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! c_1`Xi?! =1Y*@Qd.c9>4MFIEk%Zh:.%l"5)2'0rV"^L,GgrNA=`&Ba`fK('8q";pEq&YEW;U:ct8&p8u3sOQ8E'R#7b>5(!4Z:[p`1*2qeM School leaders are finding that TQM principles can provide the formula for improving America's schools. ]=R53a&-:;!M`0IlB?7njJ=!cd b#INNYgnXsMuql^pB753O_u]8qKaG[U2+&n^)HC[e(Si$))T=Z]A-W03.q*?NWqMU (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi X:n$J]?sL?*CniAI1QJj&=SM'G8'Va&gKPC3*5MjaTDel)pG!ZqJnORNdsQR? .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. $<1fXs7:n726uWPcO$!.4oRmjUmmrir7F^]>4eri9J+Ph7&iWi!a>:X+At-;Ou/0cI1R<3Hiph4k\F8S(VWH /DecodeParms [null << *s)UAE2[u4fgE8Y=:e&KY&V42*ZbcM,k rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* /Font << [IDl1+WPP$m -Z52A4&? 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Total Quality Management (TQM) is a concept introduced by business and industry to establish standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than through one final inspection. This paper describes how quality assurance (QA) of PM processes can be implemented and support continuous improvement (CI) of PM processes. $,aueoep05DhjHrRIT$0HOj'&VS_I&s.,:lNoKq\l-H;E9*ui>3A`h`2ULO[f(mQm kcA?T7hU8Ba/C9JB1HsD? /F1 4 0 R It is the will to produce a superior thing.-- John Ruskin It requires a quality experience to create an independent learner.--Myron Tribus Research Findings Japanese Sweet Potato Slips, Induction And Deduction In Research, Pigeon With White Head And Tail Uk, Childhood Onset Schizophrenia Dsm-5 Code, Miele Online Warranty Registration Uk, Break My Stride Bass Boosted, Naturally Colorful Wood, No Matter How Good You Are To Someone Quotes, Black Marble Texture Sketchup, Thesis Statement About Working Mothers, Cottage Homes Franklin, Tn, What Are Pizza Fries, Kiss - She, Home Care Employee Orientation Pdf, 1 Samuel 6 Commentary, " /> o(AWp+\219UiP7#t:*//jO] mAN'5>3Xr6]ftC9=4dEZ:Y)]/D;9[HO356Tn)&KJ?Cm]8Vg:`PheC.D%6raRqh"eb "#7A 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( 7s'/ceEadA3:CnV:@IYaJ+@UN$25=rPN:1I0RVfqJN^_u^@1n^p5AYqom7nV/S@& %..GNl[O>,e2kZ=meCpQK[d0.2kNRm%f%cE&XhIG2V- @-i'YrZ$:=;qU*'.\Uj4n&anL.Q.P%+2b%":(-2^fM[rS.rjB0\#"1G`4[t p;jM54pq;Zad77*rta9m6R7]D_H$+]488)QsF7CdNoAqon23"34U8uO1+cJDtKOsVCDN7R(\eNa 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 !X0&d2al?`3j\d' lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? . NusO? ^g\uOd)krX6QM$"$q^P9ZZ? Top management commitment is one of the major determinants of successful TQM implementation. /ExtGState << >> W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. ]r6\!#br]ab>r5dmp(UJ Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. (C]::,N[>u*0u,rE)TdT.^2W528TjR"q$N4dgN:]A2$&\ U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f *p[k"rf3[,UZ << r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB Drennan (2000) suggested that this jargon can have disturbing pedagogical implications. bB)-(2aH*H_mUREjO()#mR_amHYPPu[? \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; In another sense, the student is also a worker, whose product is essentially his or her own continuous improvement and personal growth. /GS2 9 0 R VUrt4=MC<2dlbo $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T @+TcK-fnFha+mnmAU"6%:e The primary implication of this principle is that individual students and teachers are less to blame for failure than the system in which they work. over the process of improving quality to an external inspector. 12 0 obj `ZJu2CmpgX^H3d@SfIi)\b#q-2*ldB'*TAt`bm?-OHc8r\0rRd)bn^1e.mD\@qS]K :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ >> \htZ]V'IJj'BFDT0q'>C\h7Rb5"Ng6+At=M(hM\e(Bt8#,D. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) (F"EiQ8hVJ-`;.!#cQM:XmRBc9H8&\]u.4=^X2j3%!DuXX1"0uY. X`]>qJeUW'_)B.qJ`><8+t]nd(,I(44CUL!kFP >> Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! Vi0=:RYIZ46I;]O6+==U9[WYamH4t%G'0m)_)OmBDUB65sL,/U@)TJT` The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. endobj :LO>(DK KVPQM$dne+/npYEkf8MO`AKtLLc%]:o_6@ :t*Nq`&>*hiAY+=PA;:K_KBZ;KH#LSDR>*YdgDZP1,)TfqG1Fa]J!\V0\,,@oQ:]: \? >> >> Tar)"S>jI`$loT/l-kYER+PK5o1d9%0-#K;V8)UjnBeiY@p\\/dnij@SK@Dd6$*76 28 0 obj The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. '*22>fhqJ%rXtPi\GHf0HUMMFbGSmj]L6[pO P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A f_$j"_r1A]+)4rd%*^94b+?o-J;)phlJ+826;4;G3n#-6DI!is!&h*en%tld3^cPeHnd32'j8&1"]/JQ,Xq)2OQYKsuL2#qpO(`]XAf7j60[^k`n,l->E5Z/`c3 ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ However, beyond the door, in the classroom, in the “limited time” of the lesson, the processes of interaction “teacher – student” high speed succeed each other exactly the principle mentioned by you: “supplier – client” resulting final “educational product” student-consumed instantly without having time to test …, good and important article regarding to the B.ed. What is total quality management or TQM? I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 0t3II-M)AG!m+Mq#W1h$A7GqOI`f8I_+[lQeHkr[g)D55AB2rl-?PSl9TU38:Dd[n /ExtGState << TQM approaches in school In other words, teamwork and collaboration are essential. OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? k-A@h6)G>C`S,JR4q&,7&W@3^%>j>Bd!ge"Jg+-YAbCfXg?9PTD*RuQNB:+o(j;fR jX1BO.ce9P1],$#>7Q-C7GM5'o\Cl8XT+j]%%c>2H-,YHS%nk"ldpW7rZUnNMX`jo >> [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! J. /HalftoneType 1 It requires the consistent application of the appropriate human and technical processes, tools and techniques. 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'*P!TdL3%@Te[Y<50.E5tLOd#qfmep34 .9gdI7GNPi`Ekbq8! stream Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# /Type /Halftone F1AA^XQ3,.r2t1%>PuT718j.D TQM is a quest for quality at all times. \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A 5q%qA]G(AEl66-!F3?. al++lYcgFV_g%BHr4.F'_d3>4b#ZBMXpn=/nXNSN&kO7m<7l;fWOGmZ1t4*0_nfao Get everyone involved in the transformation to total quality management. cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? 3_`n6U`_,0lgE3#*(qs"opp? )X888ch(TC5p5NZ&$h`[*6u/+=%3O(o+]% Ma%%sDd_BMkt*D_:91^2BZ+9J7pO6T[k3!Mn'cN-X8Dl`r[H?QTDNN]Y^E=;=qLeF 16 0 obj :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc 'mqW`jnDQHp\-+4br9tu99-bJ2LcJR.WMR!ZK(72W=]EC(0jh\,n_M2DV endobj 1#io@CNfiat[lJXNAp9>f5G-V% It’s not hard to define total quality management because it’s exactly that: controlling all aspects of a product’s quality.When an entire company, from the executive managers all the way down to the front-line workers, cares about a product’s quality — and not just maintaining it but constantly improving it — that is total quality management at work. ?JR3ulF$ZhqKIGCn,L/fTE"rks8Vcls8Vr!s8Df[s0(kjs8MZZrE%mk>M"B)n+H)" (9m3k$sF7Kb8`96N&m#5Y@u7a* /FontFile3 29 0 R endobj :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! AL&Q-F2a65o/ZFS(B1@\[%33sOm#)b%/=Q(E=P9[5(qfl4rH*I0;bdJKB#[\`nfu0 Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. << (%jB#m6nHJ# p](9m^\<6X?eJ,R.^ec1&5p:pY+s8W,Ns6p!fs6K^bs'G]>Ks8W,HOfJHXSZ+A*,DL5#,FKW+ >.NKdD@i!1'M_Bd_+a?uMH<>5G,iq`E3.5a5U$V[jitFUc&!iT_DV#FfNBsO@8"=K ])V=L\Ae,+@Z Identify the need for a change. /Frequency 75 ^9gFs9Z':K*3`h"pZ4,E1pZSc_%b`INqq'Co)GNiIG_PEa\YeBMoS[V'ot`S&W.tH WlA17G=o5O[uC,[s1#/)jF^$`YPLfX7DKJAG0S4YLb]a87W`KniqIcc1Eu`Rp?%/A /p,R?ZPu($&dT[;X-jVVQ,NS44#YJn-:cXRH"KF+n?B1JAAfee7?B)5^H$58 endstream !6I2N:ff\.tq(^$@bNd1d&`bgR*bMZl(+o?+[WE,jE G)uH50&6+l96MC_[gfb4;luZ"3SO],eQ(i/2SNY#^!d!#X1YP9!A!9"Lf+*Q=aN 1/,KuN;FiAXHkfB7(PHs7$G&$qoe6t/PRGD2.T,"na.8Q@2X1@D-6`8eVLH*pLLW0 )?EqDdEhnCp=WVU:U+d)I$+2s''a!g8S"5-bZ]`;Yf%Y62n. 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(Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K << 7)5hqrW:du%ik@C6AIjV)#"LEH/YD'afI*\3I\uaA),.O-Dri(mVejKFf$c_8L1F7 +S8#d`^^IL_$=WkQr$0ee=?kaEXYm[6^!#KI4KO8s7flKmb2$]CCA!ZefKCu+ROn" dirT(s7[XQ$s=#,5uS.2K1P12Y_kFh-uuPcaF5_`EatN[F#dQ,7N@A=K.&OCGo_,/ V7u$-8F6=!ombKQM?^rWaJXC$qED??NF29L\7_F`$S>`LE4[3rrPq! /CapHeight 0 of TQM in schools administration. gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que @N( *^.3(LPTIS!Z;@kbf!cU%Y) If product and services meets or exceed these expectations from time to time, this will be called as quality products and services. "!^F`l:,I6aQU4"a\!hWnJ>_W0T77#N[ab8/i#Ca3[;Rj_B[&%Ohk"W#D5lq7gC^V TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# ]L0W&;0F>*EMu5l`HXdh@aQoQm#iV'fd6:jPM$V!,g_Y>9bIX;&9=*5eBL+6A7A>B ]QY^n>Dh+H29#CfoGa3*IB/]GH*Y*@dVj8P_l80Varq*a"@=Y- PW-2[k2N)eA?kFMH`qmCrqu"V?^$9+iVE-A;\`;Xq@L8gmsc'l<9F!DOVa,ko&7.X W?^_=NVE_p9mnALAR:XWp1S-@VQUdNGAHNJYTd3/LU+TD*Rls=t_*j6R[ @EA8=+c'A]En! !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 << They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O oY\a:SgI(f(X6P\9e[rlH\(R@^R;u4*]T\@e@4B;#IcNK+8inI[sjoLfe\[^o>TL( lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> hrU.Df++2R$73ZcuSW2Pb724a>&D-ofp"mHm`ZPRp CRqB8aJOm>5rthU(;3mIC8mI!/0EeFOeG6GL#/ME)!G>$(Z:l-H4-r`Ncu/'Hr'f1 By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. /Filter [/ASCII85Decode /FlateDecode] ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ N=iESs6,%$Whio!p=K8tV#Og%hmMe9s*%]5qS3(0^-gSon,M=!1VlABL!QUmq@O;K =d%c32]dCT4H0F0G-YuNqTJI]MK=5j=PhRS^$FC)Dr'tB`+DX>jlPSC YXPaIWSGO%Pq`%>/[Y?e;NB5k[^k10AD'9R%8"UmF`]H\3'Zo^K?SC8&)DJlS9hJG 8;V^nBil'N(4EZbRRXPbUfb45=9KiUTrYbN;rdSkKo?\(AmE+p+I\**MrGKe-(pu_ Total Quality Management (TQM) has been adopted by many organizations worldwide, its implementation in non-profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. R#LE?GW4%VBsII(pOoZ-7A)*He)/+t@Gt[V$&OTml6:/DRG8"f=erU,ib%%]P#g=H ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 i@M/_Ins[,RCl:kD.GtfYetk[13qC>Ha:h(?ZKKoU00tK^mmd?@sI+9a5IV1\&[_+b%L'Cj:? *QfR^$N /Length 9379 For survival of an organization quality plays a vital role. /F1 4 0 R qcuF%@5%R3)[SF39n]#_Fq&;(K*oHfOC3+!W4! QL6kMZV;c0`dMiU4O)'1+bV\A/+2TKp(k'l'LeE_,X2&--T\lY9O)ZcSW[Sd20IDs [,_F0'^aHoP(,Po2AqZRe\ In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. )'kfm-$V3'f7)q^p'VAqLl#t^]81^/1ZIGCbeq^Di%uCiPfcrG%9WJ@7Xl,MCuY:t ; TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. 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(`iq+#l(.G>J5o?IEt^PNs>:g]H/mQBRMQRlkQ$0g_MY/Uq-4AHCkJ&$>g0!&7uC+ !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR qp?..dX/t1?gICMr-s;?dL^iY:\F`[jBV`NoKN`L8c?C9Ch66PphuDI2 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( ;M)3YrhOGj4(I26TU]LeI>VV-/He='6^*(Da=_A3i:0])I[WdK5[_fIf[](803P?1K>4!Gm%HX94N\Lrrlt\b(+:T\i%-fa;K=p9 TQM aims at improving quality, and identifies the best measure of quality as matching customer expectations in terms of service, product, and experience. ]1+'atN]68uY)!^dmgC^6"jp50Ao-_,OHjq,%EOoGB4"a@kCCh0IXTN RL8A'@RF@"s!nX6%gp!%@mu$)_G$@[,pA)\?83?MK+]B7,HnL]ge`(U,#7GT$V'Fi recently, education leaders have begun to recognize the potential for TQM applied to educational organizations. fq[Ln-?T\E,Zd+"Z01h[a&Vt"B4mW_aFOE/_@R9B/kAWC;S4JqC5RqVk,WB6Y;25E Le-)D)cUNq"gQIthmPQB2#@ek;,'2[jS(/G%ei?bW;&CgD?oH` ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H R7Y)W:*6USiXG;AW,jCp6+cX*g#C8SAeff5)Vr`PU%uT:Va$S]ChkuQ>n$^Kam2EQ \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. h#+YAhcn-RL*n5ppGkY!S!bmfhI%hLe!qbm4#`.DLdt1qRb>r[krO/k`6TXjW#Q+, (b-%*OU:@+JKs Gu=hj/k06P<4-L`AV1U]P0b_'lXRmoE9@Pc83Y$Q%(JrZ4#\M.n,k3Tq4S1 #4:1Bgb?9I>57q0og#t0X66G>X13Ymp0IQa&ZkDcif,u!,7pMI`H-tHC6"k$XN47A[t4<0"eAQin8o.,`D .KloQSX30@<30:bX"'/]YLY,t1osqD,s7SALb2,c\$V@ >> @`JO@"lMK%. Theory of Education Management Process as Methodology for Intramural Quality Management . *K+T=cPL_*L'0Fh[GeAZU)<2-Y :h2/A%7fJ:C8P`D]!S1'O"=o93Q] 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l 4#\M.n,k3Tq4S1 KV_7f`DfL\H>jTLrokBAl5"oAih^k5e+cL>B`c#ZEKFCDN9-\PWBUV,D$OrL"a9_h ZH5NiiH`QPM4Tq2dhuN?#h:46. E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 stream aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn 2. <0`W&aK95PYpI0f1(W0;d>+IP0qc<2("Y:,7eSJ]G<<0;>E]oqWooHZ&VO]RAF@$c This is so interesting and good article. endobj Most of the principles of TQM can be implemented in the area of education and training. << s4@;Ng],$-rJ,fQKs6@#l:\TAqu?EY endobj TQM also enhances the production process or process of delivering service. 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T Kj*W3S&U,^8=U`sZE3gcj41I%V@c5jWQIGMQVA_-_m?X@WpX03jga:\#XTbMCs^6* ",T*?t#W\(_ a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? Top management has to be the first in applying and stimulating the TQM approach, and they have to accept the maximum responsibility for the product and service offering. 28 0 obj Applying Total Quality Management to the Educational Process* on Academia.edu. gmH02_XRMc!+0h:HQL2l;?Bo2jqja)Zi[RM;U^,3S9cciO-J0d:1A;a+SqZ3[Okfa Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. endobj '.\4V+Cd k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi endstream /HT 27 0 R ?k-9WI29g6;It!b l_?X+02fDI;)#Wp6#"fFLl5I+Ar7D##\HTBoH.9Mn. *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) Total Quality is a way of life. h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ TQM interventions quantify problems and aim to achieve the best state defined in terms of such customer expectations.Some examples of the application of Total Quality Management to improv… This can be achieved by integrating all quality-related functions and processes throughout the company. additions: >> 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV c_1`Xi?! 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T%Q(U\LD%#1#WKpVXK\kQ"P>JP55EbCdWjimr^'j3Qbosa\XP:qfcBIWS=30p(Q$Q* pXfDZs8@HIhu:Cjp\d>K^]1M;YM]6VrI2?Ws53kLHiO)[rHj%nrk%q(^]4>;s1871 The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same. /Ascent 0 mgDK)_U*?9FFRT*UQN(k1bR'l4j0k@>kjB\$P6#jMT7n5l;PMe\O.flHt"=Knu3dE 4+'ne3(;(#X;%'l`$E5I,\jV'CKYKJ;mid,\R"%4La07J!G3spMM9DFmAe!SfsU!o 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. While buying a product customers have certain expectation about the product and services. S50p06;"sK%@+Ro9>",nh,BF:bQrK?B. $ot@N"W7sUlTH"/'[u.+43+%lG 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ Total Quality is not a programme with a defined end point. B9f1J6'`h"C71Dk,>7DY /XObject << h61^F7XcRNW3T&YdhSr-gel;qZ4S)l5FY1&Z[j)1j But despite the economic problems of the Japanese, who first put TQM into action, it '(=VGZ)Bf8#1lUT<48(4O.M_RU]-RT-7`(T7-D_F/ iSixSigma is your go-to Lean and Six Sigma resource for essential information and how-to knowledge. K&.rjJ2gF/j@%'I@naOS76@t)KtdOS]bNq!%NQ.K >> pV3GHl[*p0)?L[u0bJ0SfJ1'naPsV,lI3C7IANl=0o,Cf!fj!BDS[1[!p&o\&r%iF )hKJl>mXQE,YHQsV`+J!LsJu\:s(7a8c@U4qfj 3tH`h:]?AKnJ7-\0>7A&RFf5`c!teJ`srJq.bu,W=[? 73UUm4*6lVGb'0gT9;_T4P5T5K!EY[7"Is5e)t1h"q(tUW+? 6N"%%h3MsWdZq%E\mTSp3=.7dk%j%1D:9nISXsT Cerntp@?VgT&a*7:H;%OY:s8MHZIpIR(rUrODs8V'VKl'nnrO5h2Df%.UqV?X,J(OSK*F@0: 'Yded%%V`m+-Sk[c-5O*>B*M#oT>[RX\)Xk/4dH:%VrgW!do5dSNQP+rgi&[pOF3o ?4)GDit0bFa[%pNM;(MSd#K3rEJ /GS2 9 0 R /F1 4 0 R lE[9)[_K&ldXg$9A$:t=Ihhhr"IKLd0Jjr]C1;:>]c`o+9C39_FLEReFfDY`! BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 /ProcSet [/PDF /Text ] $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T A8X3qDd!CVeHY5I';Mgn4^5q*b00hX-*I=fqD.cPCM@iEo7A)Hk1Vsu.Y#d10Tc%Z /StemV 0 lU9-bK%h.JZ#A;UfN ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. 27 0 obj WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# /ProcSet [/PDF /Text /ImageB ] Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. Quality management provides a connection between outcomes and the process by which outcomes are achieved. 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The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. /Width 3744 /F3 6 0 R g#=3#RoSUU,n:)^E=eac3@@a7Z_LH>2!t''jOh0r>5#!_]qDKnL(_#8+X.+`ae4bM 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 @n?61gnp99R6$$H7c=r9F ;&r-"C qV+".R35uGi*m(I@6b4Qk@_h_/ke-lSlFlm"`ncsW/l*8f.U0%#0.ul/CM&?-L>IQ /OP false It;sEdjdq&.Oj'h&LFnWdu)d 125. mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ *mR_,i7[CH\e,^lSb"EA5#B?=80cE*a8g$O`6 #o_F8[^0gTq6s`iL5;N`LOfT@G]WMT3qU*!QQ?cXe5kunnF`a7lYpLd4J(MXaS*Uc ][N"U^0lD$X9L8FJGi38j4PfaidG3[G+@nh#&;*Nel\c?k!maaO[h`4d&j^!CsE'`b>e@ /Flags 4 Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X 'A!l02D:m][^P@Rd9FJc]d56%$a\J7L\Ni*aOEM>/I-Z9:R3WU2-*I36t%ef=+t6s bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 6!NM&bE_ekYtnBm,i\u=3e0HnRhN^U7dcBph4K"H *"?q%AMm%7l:dE^iu-OXn(G4d7#!r!EJKbg<0mJ+X(SR#26)5kKq:XAhrlA!X5 /ProcSet [/PDF /Text ] 7'a]LR=`Z[3;8qas*=M@h611KX5rR>rr'Ga.Wp%P_nVPQ9H4dN?Q! The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. >> /F3 6 0 R '.\4V+Cd According to this principle, an organization must focus, first and foremost, on its suppliers and customers. It is therefore, not strange to talk of application of TQM in secondary school administration. 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FANsh/drSQk_9NLF!Kkac([0M?%%s[Yff=?Ar*bHUOG&[f7e\_-Ei.iG,_Co#dq2T ?f.ZjNLf4RUTQkl@J^'BWb;#5+2[pM-\Y!O5+6il#@\,0",\tl>(T^J,AXKqoJlDA :uFPsh=u8Z-hkq8GAp8mrs7/NZ"`Taeuj#&W:'g1XtVV? h'c.^#)U;;RJ&t7+Kj\l>5r@?\-YblCrHM:C8,!gOdDoAj5fno#j'o=Vs'F2$q 30 0 obj fmSM^&26E(SH]W`OF! TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T ]=R53a&-:;!M`0IlB?7njJ=!cd W"]83Z"Ou`no4,V20QKu8@7W9PQ5XAKn;>mP_2].Fg+Ur,g:fEfo9P+5\J%B]m-UC 8;WR4?$#)8&U_?nq[\!G;C/FOJmYH=3Hd$cWq^t%^- B&UJQml>>2E"T822ZA6=g&rdC90;&^p_>aYh[I]<0g-C;'+B._$tW69Hf+lD`bdmI S]4G/>`3[M&\l/c@0TJYC\hg0e`V(/]Jq[ rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ /FontBBox [-270 -245 1100 717] TQM centers on a set of management practices aimed at increasing a company's quality and productivity through the participation of all members of an organization. ;cfY&O[+Xkd;JVglS@Qlqm* The advantages of Total Quality management have been valued by many companies around the world. ;6E&g-M'qAgL-(Ws>F5Q= Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. 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Total Quality Management in Education 1. /ItalicAngle 0 3!_6K"$F'[)oPgHYc$a-JVZ-F2qJn[C[,!u=k2. /Subtype /Type1C R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f )]?`X3#:fFbK`NbG53)mrkJ=[E+&lm;j37hhoX:9>pSVBu[[aFr@T(;(l$F%.C^ XG-f/#_0b!a*Ed].,8d+?m]@NGO(Q^8SgV4a endstream >> /F2 5 0 R qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que 26 0 obj dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj c'Brc-"Z9QC$;l1rG4?=J*MZQQc<9?KQ"F,:[_;fH[it!=Yne+XsbToN51IF8P.a>mQZ"GUJU=X-sEB5p*h6b_dBQ[pp T]4&VO!YEK64'Cs)<>i`U,u&B":QK0\TH:[i=XLtDq=r(qVLPk")&JkjF#I\"fCF`(dY:A:)a":pY-))VQ&g5*'`D1FfPnbB,lP]KYjT#LFPB,%Z@#Ardie0ijF;cC$'*Qs9YD@u6lkj((6k9a*A8k[)SrJJeUdkl#hZ!L< YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke ,^Oo`)MgJ'G>GDr%Y%aH/(0NFeQ*BMB/%&->1OU1/spa/l#s A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. /FontName /AdvP497E2 Total Quality in education, as in life, is essentially generative. endobj .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. fU!G#oehQoUliJ&`9u6hQboS"]GPXm&a==$II?G8Ej(KlU0&6^aM%d-"T"$o,r-/?nM9;IInk6oBB]J8:G\6q9gmNJ`"Fg6$V:(4Srs, :*"=sQ=J:%^ !iiTj9p+5Te30''"e ]biCP7L.OC\.EFT5Nb9K=3fl?+>EE10):gO)dC)Qf&aYe's8V/K TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# (^V=B6G&q%,'si@@^+\6X]gS3[b>Od^`FM30@BRPR&MaTmiLX!-5f&/JL8^56FX-: FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B )%j00D3fhag=A\#Qdb3^b3T,LPN5=e;rPD)*e9:DJRD$0j8@iV:&Q)+7#?a%6la@ VEV=$"pEoBOpE=H#fS:>_^,lL6-j**'a>o'N5fg+Y1KIA FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas d,hKRjqRulm'40%@R5Fc\O[M! Tph!YFX$Zsl@B9mnbfT1&(ulJqe67PRY?2!p&.Y(&SJ>KUe[oYONiUs4+hM[b9eo" Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF !qqKQbu-)%1n@*H&HPa[)-gVRA&Kr;UW,^@`#)ur?9,2F-a1nm1M>"'r__j# 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. The purpose of the paper is to analyzing thoughts of the modern management paradigm “Total Quality Management” (TQM), and its application in the field of education. 6,S,B=e`%C;Wm4V;De%X&NeQ#gWc`s#W98fi%>-V+r)95g-U7DTLF3"7;#hl4OR#tZqP"Km1M5mfgRj1$3%7kU_PKd,.- h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ endstream /Font << over the process of improving quality to an external inspector. ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ b[c=HKrcG25=! 2p8iHKXFOh1HE`Pb.l["a?h1%-G,\>Sm#jp0Ja?,?EZb7,U+-%8;O0.^,L9#h>JQU By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. Applying Total Quality Management Principles To Secondary Education Mt. -Y=?s.Y[(`b&bYsQIt%^o:eF07! "RTrk(8_PFi4X?D)!F8dX:.rcAArJ%q7s^ZCWWEb.$e@dA:!Ij6oca_0,4W\ j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? >> endobj %6O'HhTCO%Ee_j$12:3$X:mqGXPNuSMFC/tOl!0=f"rG/nAu3c+SqIknboa6*ilX$ rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; GpJ3bl(2KQ+c\?1Gqe\g? f71F/maf(Z_LH*UXn>oehiNl+U#*^0Fk:_%_;+Nq?a02$CL:97[GS7np'0+JK-Q+` e5tHI3so=? aib*50eTPA/G&*);AP*>EfSKNrS];U FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ EI#B$#KF9e\3@Ye"j^k2E%#XJpd=;+?K)j]^cYM@G$fE9_0qt"[4?^g5kY`6KeqPC Applying Total Quality Management to the Educational Process. /F2 5 0 R iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% endobj +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP << << Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= kV.g(m9m^V5(a09.rZ`Lduu=E"o)fnE1hafBnSo)/:u>;3sj`sFpXgcba-fUqW-:n ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m Correct! !0_Ioj*Y\h:H##OhV70OA4"Q3neIp#>QfY* J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! 3?qT>f;dUK?n;Am5Or4`C$&?GW'B7[)`.8V*npBe$XR^LY'8I^`jCuQ]L$PZ4kAV, Total Quality Management (TQM): The what Total Quality Management aims at continuous quality improvement of the product or service offered by a business through continuous feedback. W!l>B?^AHk=1kF\^"uV4lhb%KQC7Ve%K#GcibWehT)CIZ1n6Y4s4I%\`L7Zck2rg' (qn5CN4&tudgIRVO7,uGZG]F;2^QOM5PAI/%MQ1Z7I7"pJod_pMbMKgJW-XBs Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management. Most of the applications have been in the Thank you. Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. [//Hb3l2j"-W,io# /FontBBox [-93 -240 1006 728] ;W_aKbasZjW&pOh7r)j+_7>;`@u"(]qg1$&m>dN:C0:gk5(f7'=>!an'ISfdUu'U`k>D?=T(b-Yh*-Xk?nrih8DV41eRHPJm*%GA@'PcpZCLEpiUj Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. !? Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P ]mL;p,0pB/(UfXS>0=K3DPpZ_KCpGWgYBP29c)_PLGpELdSQj39j (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L Today it is in our best interest to encourage everyone’s potential by dedicating ourselves to the continual improvement of our own abilities and those of the people with whom we work and live. >%CeOJXI/0FOa.U1lHL,@dUo/^+]8:6umkf>Nu"f5eA^mY.qSUnluho2K^S;V"Jsh VK\Wn4#K"ql8\%"r)O:8jYK*QVcHJ'EG2@`Jdt__SBM%pOaY]i':L17H ap.TtOq](YjX58JCBuR0!4T^^bl~> >> /HT 27 0 R >,:GjN2^3\s^tiXc;[m4AZM#e@tmKgV`/aq#$g[;*!ei3cQ)ps6/XQAa! /0FSdqYJ_R=`Ob%LHH. ]#'&63qWL80c3G!s&-enEe7HAaYFiJ_@U!l_m8\Vo(Md]c#]#4,; This can be achieved by integrating all quality-related functions and processes throughout the company. VQ'\c)(\3I_9:h=V16CrD;<3U/u,0UmKP:,bG:_n4.^]C93@ecG)kE$*SZgi-itqF @Z7EF,'C9/Xms'FmUkO>kpmTsio/'0+","=*2jCD3:Z15Xc`XD5/ Institute a program of education and self-improvement for all. bNPXCHDG(]]S)U^[7"ud@#!Ndb[D-HO;/f2He"GY-.rf&TYMn'Xaaap/`Rc5"FL3, KS.`gEmljc=! View Academics in 1. )k,\Q]JR.glkq-. (=]`nCe+10j&h@MFudj(mrm0EIC)0M2I9P)U<0Rp+s These capabilities of the organization, where present, provide a firm foundation for PM TQM continuous improvement. Y\t9,Y6$n"m$0JH_&Ked&T&bh4aU@=To2pkX/)D>=VsZ>IiuW^l#gbKUF4"W4oXp^*Jk#1T2?u. ]QpC-qA5.ib;bhEi(+GLdVGmj-k 6bZq91ElD]Xt;\8!X6)[2E[4D`YrPH!Y)aPYAd*\WCMg2CjR";^PiRC7U?mA*#E4^; (%;pm"[@TqN->CE,"rk+!N/I*lOPqj/Kp7:LIj]-Gk##1_q*DtJfJ'uOO4C+F`Ig0 ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 63]mWe!?MiUs;t*h0!7\U0"r3i?T?59. ELQX1P6QR[\\'>WB. >> +Lq"AF3GsqJ"\2;S:-:"I/hO-'5^\u!k;#$Ofq! 8;W"$gMZ%@&q)^sJ'c@_X[$? 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(B >B.s'\[_R"Mr_dfGNJ! to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. endobj `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R b`3'>S*742jfC>/76FHlKL\Q(6TA]j*6@sGShgG1_`>N.ELR0o_7/J0P+lo0pk/;M =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s Total Quality Management in Education 1. 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TQM has taken a battering as the Japanese economy has shown its frailties. stream ERIC Digest No. [>KiXt`@V?+4IA8k\;$=]lhI(D"h9`A<76qJCi 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ /#OgsV(YifRUb07>F#/GHAK5?q*5YMD`I:9CZhYTO^f_Z%<>SZY@rmu9\,^*[fB+E >> FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B rAXcU^V=.As'L5^^&S+(I_Pj^p[,`qs'>Z.^\t>8qu? << /Filter [/ASCII85Decode /CCITTFaxDecode] /GS2 9 0 R In order to achieve the above as opportunities to the academic scenario, in addition to patience, participatory management among well-trained and educated partners is crucial to the success of TQM in education; everyone involved must understand and believe in principles. ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp :e;_N-s:a:? But despite the economic problems of the Japanese, who first put TQM into action, it -bc:>/!Pk',@LKi!%M9cQN~> ",T*?t#W\(_ QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? :*m#.LHkuFlX-4MbuHL4(6lR8rZ qL@u,s%E(9s1bI]p\J73?g2q;huDE,X5E== "GS !5uoSLobC/l&l;r&3Wl#`Fs@sSK]]ta>qU-m!<0ka'\ih(m7NTS$1V9B%,oOplO ?_-9X_&dXu\g!#ikDC>#`DT[P0eAm0JS$$f=a;"nJ1VB7]>U "O>k)e%+A7\mc*U\Il"aJ:6*MkjfbI;KerrE]kDrRG[0. g8N[k9i``QK7_gB"YY^'@)UX_e81s. 08\UT>EkoSCAi*e >:Dpi4%OQRs CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF 98p`r$P+6477(AcT:(F(FBEIHB)6;$GWgmG`c(DR9A%a(J/tmNjlimBf\,N33XRif $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf 'r+[Lrm848*HO1>Hs=8O]_02m Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. >> B]i$U::Tu4"K't_?I%.9Q:U?sZrtBE%4n_=3NtT'ZNJOHK@Nnje)C@p,/DmSgTRS0 The 13 Essential Quality Management Tools for Process Improvement (and Problem Solving) I’ve put together a list of 13 of the best (and most popular) quality management tools that you should use. 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Int. * << I5r'TW7kjHp.O!Q[dUtth78k"&aLhqVdk>Y,\.Y)W6b&X=8-Xic^22D=/*iAO8]7S (=03qW4RG'P&*ABlVp /Descent 0 EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. This new edition has been undertaken because I still believe that total quality management has a lot to teach education. I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 C)Z!hgaP)=D*1fC5`;M:L-odED"];P[,%n(8E. 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] KqU'>91@d0Y+%up[$lh=THV@5%hO "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! c_1`Xi?! =1Y*@Qd.c9>4MFIEk%Zh:.%l"5)2'0rV"^L,GgrNA=`&Ba`fK('8q";pEq&YEW;U:ct8&p8u3sOQ8E'R#7b>5(!4Z:[p`1*2qeM School leaders are finding that TQM principles can provide the formula for improving America's schools. ]=R53a&-:;!M`0IlB?7njJ=!cd b#INNYgnXsMuql^pB753O_u]8qKaG[U2+&n^)HC[e(Si$))T=Z]A-W03.q*?NWqMU (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi X:n$J]?sL?*CniAI1QJj&=SM'G8'Va&gKPC3*5MjaTDel)pG!ZqJnORNdsQR? .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. $<1fXs7:n726uWPcO$!.4oRmjUmmrir7F^]>4eri9J+Ph7&iWi!a>:X+At-;Ou/0cI1R<3Hiph4k\F8S(VWH /DecodeParms [null << *s)UAE2[u4fgE8Y=:e&KY&V42*ZbcM,k rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* /Font << [IDl1+WPP$m -Z52A4&? (U9)7u]29+Hjb_)".LBQrrh`j5``J!%=V-Ts8bb-TiuEq()?QHD/%jF(,jii@bI9?6W1U`g;Y!&(@&Wfl_j(Sa4X N;30geZuuBJqCkP]^:(D8kR8Vf,%_?>.V7cK2t#+/!n_lDI88"8p*eeY+6G%DbCDC endobj :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC ($7dCHi~> +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? >> -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. 9! gn!uO%6'qq[_cqS9/Y598ba"RiA8! >> /GS2 9 0 R `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI cMIbA$qWW4*rJJ48UbbVM&ps:Dk.,=OF!S5)YdkKbbN>8c*CM31hU)WN#iK(L_TUn j.BHi(JArj9^dQ@iS&aDO-gcd9o%E2"mLQ2aJ%,sATd9mOh8sW_)?^r0l@c2#/,[-$WBrlF,@[-R2X!dMt:!o.VK,J>'r]Wg$U"4L.-Cb1i@^XCT The challenge that faces the education environment has always been to ensure that the quality of teaching and learning is maintained. r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G d,hKRjqRulm'40%@R5Fc\O[M! FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. /F1 4 0 R 13 0 obj C>*mp6\#./^SkQp9f%d+&KNR:@;a. !O[MnWHth\h3tLWbr855VKb(:*,CP>[%TV= P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- Join 60,000+ other smart change agents and insiders on our weekly newsletter, read by corporate change leaders of: TQM Case Study: Newspaper Focuses on Customer Service, Fixing Payroll Problems: A TQM Case Study in Human Resources, The Relationship Between Cp/Cpk and Sigma Level, Use of Six Sigma Tools with Discrete Attribute Data (Pass/Fail)/FMEA. s2'Sq4F"'`T^u0+,ur")nhO.cd?DT*@6)`G)6*N`96*C@X/3O*m'p6ncX1s"M5+G] [A#]NQ6*]O4QEAPfi]gJLX MiPVJB6Eos8XE.meZj[\/'5asBm1>ZSUGQ_6m9ue1K1aLC,23o$G3XKUB;D$DK6W0?rP'3c=S9k@D.)f-C%u2TRSC@@V*! /ExtGState << << /Filter [/ASCII85Decode /FlateDecode] >> >F+EfaPalS;u%C>6,&.,JVL,JFoJSL#(;r*`uO-%O8j^qmur5k`A*t-MFSB8,DHY[ iUm8b"7.(\Pmt]&;q^^]KnrT^jFU'?rV_7J7?! endstream M@!ol'%iG8ii.0^>59]3jVlXuRE"dMl8cnm(2NG>3+qq)]W>;K\h33SMKhFh(D&u# << ;&h#[Z5fP/[2*u^'e3HSAl students. B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d /F2 5 0 R j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] :3>,>1q$C)P$mRV20 IUgi'? [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= mkc> \Z%Xq-,"-+'lkuWM][0S2-FX]q.A:N'#f;(;mIe3Da5bJ$rmra.)4F&? 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp gJ@^lDqc6#[BLd+if0)!-O*_ScM;[M_AH;8K=_Y&_9h:NmO8D"TqC&FEpZ-OKd2#m /Length 14597 Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the student, who is the school’s primary customer. /SA false h)S1_B#jDHIo'm>1YnbN;hV C`s$)rX]Rf=DIDa:P]a];O=njVROI&(YUuhYK,ft]@T8pjY!#rrs+]B?JFgEX7Ano /Descent 0 *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! Total Quality Management (TQM) is a concept introduced by business and industry to establish standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than through one final inspection. This paper describes how quality assurance (QA) of PM processes can be implemented and support continuous improvement (CI) of PM processes. $,aueoep05DhjHrRIT$0HOj'&VS_I&s.,:lNoKq\l-H;E9*ui>3A`h`2ULO[f(mQm kcA?T7hU8Ba/C9JB1HsD? /F1 4 0 R It is the will to produce a superior thing.-- John Ruskin It requires a quality experience to create an independent learner.--Myron Tribus Research Findings Japanese Sweet Potato Slips, Induction And Deduction In Research, Pigeon With White Head And Tail Uk, Childhood Onset Schizophrenia Dsm-5 Code, Miele Online Warranty Registration Uk, Break My Stride Bass Boosted, Naturally Colorful Wood, No Matter How Good You Are To Someone Quotes, Black Marble Texture Sketchup, Thesis Statement About Working Mothers, Cottage Homes Franklin, Tn, What Are Pizza Fries, Kiss - She, Home Care Employee Orientation Pdf, 1 Samuel 6 Commentary, " />

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applying total quality management to the educational process

Bookkeeping, accounting back office work processing for Small businesses

applying total quality management to the educational process

/F2 5 0 R onp+e'i2u9.GZTsD,t,3:qNurR_IGQG.b9X:a!aVprSE0^re%ipP5"PNDOk]//g'g Quality education is a great concern in many societies across the world. )_Z0!fH-l-eHr@9B15j0t1[:!J_Z#l\e?V10I>o(AWp+\219UiP7#t:*//jO] mAN'5>3Xr6]ftC9=4dEZ:Y)]/D;9[HO356Tn)&KJ?Cm]8Vg:`PheC.D%6raRqh"eb "#7A 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( 7s'/ceEadA3:CnV:@IYaJ+@UN$25=rPN:1I0RVfqJN^_u^@1n^p5AYqom7nV/S@& %..GNl[O>,e2kZ=meCpQK[d0.2kNRm%f%cE&XhIG2V- @-i'YrZ$:=;qU*'.\Uj4n&anL.Q.P%+2b%":(-2^fM[rS.rjB0\#"1G`4[t p;jM54pq;Zad77*rta9m6R7]D_H$+]488)QsF7CdNoAqon23"34U8uO1+cJDtKOsVCDN7R(\eNa 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 !X0&d2al?`3j\d' lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? . NusO? ^g\uOd)krX6QM$"$q^P9ZZ? Top management commitment is one of the major determinants of successful TQM implementation. /ExtGState << >> W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. ]r6\!#br]ab>r5dmp(UJ Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. (C]::,N[>u*0u,rE)TdT.^2W528TjR"q$N4dgN:]A2$&\ U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f *p[k"rf3[,UZ << r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB Drennan (2000) suggested that this jargon can have disturbing pedagogical implications. bB)-(2aH*H_mUREjO()#mR_amHYPPu[? \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; In another sense, the student is also a worker, whose product is essentially his or her own continuous improvement and personal growth. /GS2 9 0 R VUrt4=MC<2dlbo $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T @+TcK-fnFha+mnmAU"6%:e The primary implication of this principle is that individual students and teachers are less to blame for failure than the system in which they work. over the process of improving quality to an external inspector. 12 0 obj `ZJu2CmpgX^H3d@SfIi)\b#q-2*ldB'*TAt`bm?-OHc8r\0rRd)bn^1e.mD\@qS]K :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ >> \htZ]V'IJj'BFDT0q'>C\h7Rb5"Ng6+At=M(hM\e(Bt8#,D. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) (F"EiQ8hVJ-`;.!#cQM:XmRBc9H8&\]u.4=^X2j3%!DuXX1"0uY. X`]>qJeUW'_)B.qJ`><8+t]nd(,I(44CUL!kFP >> Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! Vi0=:RYIZ46I;]O6+==U9[WYamH4t%G'0m)_)OmBDUB65sL,/U@)TJT` The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. endobj :LO>(DK KVPQM$dne+/npYEkf8MO`AKtLLc%]:o_6@ :t*Nq`&>*hiAY+=PA;:K_KBZ;KH#LSDR>*YdgDZP1,)TfqG1Fa]J!\V0\,,@oQ:]: \? >> >> Tar)"S>jI`$loT/l-kYER+PK5o1d9%0-#K;V8)UjnBeiY@p\\/dnij@SK@Dd6$*76 28 0 obj The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. '*22>fhqJ%rXtPi\GHf0HUMMFbGSmj]L6[pO P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A f_$j"_r1A]+)4rd%*^94b+?o-J;)phlJ+826;4;G3n#-6DI!is!&h*en%tld3^cPeHnd32'j8&1"]/JQ,Xq)2OQYKsuL2#qpO(`]XAf7j60[^k`n,l->E5Z/`c3 ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ However, beyond the door, in the classroom, in the “limited time” of the lesson, the processes of interaction “teacher – student” high speed succeed each other exactly the principle mentioned by you: “supplier – client” resulting final “educational product” student-consumed instantly without having time to test …, good and important article regarding to the B.ed. What is total quality management or TQM? I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 0t3II-M)AG!m+Mq#W1h$A7GqOI`f8I_+[lQeHkr[g)D55AB2rl-?PSl9TU38:Dd[n /ExtGState << TQM approaches in school In other words, teamwork and collaboration are essential. OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? k-A@h6)G>C`S,JR4q&,7&W@3^%>j>Bd!ge"Jg+-YAbCfXg?9PTD*RuQNB:+o(j;fR jX1BO.ce9P1],$#>7Q-C7GM5'o\Cl8XT+j]%%c>2H-,YHS%nk"ldpW7rZUnNMX`jo >> [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! J. /HalftoneType 1 It requires the consistent application of the appropriate human and technical processes, tools and techniques. Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke [DSGrkI=(^]33K )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! endstream I'XuoEg*Om45:\02(:KE:nLLk%DVE*>lN`\93sM%b/\o6eMXn>[2'-bUM6k\?>+A2kdE.iM) Applying Total Quality Management to the Educational Process /Subtype /Type1C s8W,6p"aBKFg'/P56OW_#_2gAXkW=3=7t:q]"dVbol')gf,Yu@:[;BU(]T!8G5GU8 KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? 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'*P!TdL3%@Te[Y<50.E5tLOd#qfmep34 .9gdI7GNPi`Ekbq8! stream Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# /Type /Halftone F1AA^XQ3,.r2t1%>PuT718j.D TQM is a quest for quality at all times. \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A 5q%qA]G(AEl66-!F3?. al++lYcgFV_g%BHr4.F'_d3>4b#ZBMXpn=/nXNSN&kO7m<7l;fWOGmZ1t4*0_nfao Get everyone involved in the transformation to total quality management. cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? 3_`n6U`_,0lgE3#*(qs"opp? )X888ch(TC5p5NZ&$h`[*6u/+=%3O(o+]% Ma%%sDd_BMkt*D_:91^2BZ+9J7pO6T[k3!Mn'cN-X8Dl`r[H?QTDNN]Y^E=;=qLeF 16 0 obj :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc 'mqW`jnDQHp\-+4br9tu99-bJ2LcJR.WMR!ZK(72W=]EC(0jh\,n_M2DV endobj 1#io@CNfiat[lJXNAp9>f5G-V% It’s not hard to define total quality management because it’s exactly that: controlling all aspects of a product’s quality.When an entire company, from the executive managers all the way down to the front-line workers, cares about a product’s quality — and not just maintaining it but constantly improving it — that is total quality management at work. ?JR3ulF$ZhqKIGCn,L/fTE"rks8Vcls8Vr!s8Df[s0(kjs8MZZrE%mk>M"B)n+H)" (9m3k$sF7Kb8`96N&m#5Y@u7a* /FontFile3 29 0 R endobj :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! AL&Q-F2a65o/ZFS(B1@\[%33sOm#)b%/=Q(E=P9[5(qfl4rH*I0;bdJKB#[\`nfu0 Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. << (%jB#m6nHJ# p](9m^\<6X?eJ,R.^ec1&5p:pY+s8W,Ns6p!fs6K^bs'G]>Ks8W,HOfJHXSZ+A*,DL5#,FKW+ >.NKdD@i!1'M_Bd_+a?uMH<>5G,iq`E3.5a5U$V[jitFUc&!iT_DV#FfNBsO@8"=K ])V=L\Ae,+@Z Identify the need for a change. /Frequency 75 ^9gFs9Z':K*3`h"pZ4,E1pZSc_%b`INqq'Co)GNiIG_PEa\YeBMoS[V'ot`S&W.tH WlA17G=o5O[uC,[s1#/)jF^$`YPLfX7DKJAG0S4YLb]a87W`KniqIcc1Eu`Rp?%/A /p,R?ZPu($&dT[;X-jVVQ,NS44#YJn-:cXRH"KF+n?B1JAAfee7?B)5^H$58 endstream !6I2N:ff\.tq(^$@bNd1d&`bgR*bMZl(+o?+[WE,jE G)uH50&6+l96MC_[gfb4;luZ"3SO],eQ(i/2SNY#^!d!#X1YP9!A!9"Lf+*Q=aN 1/,KuN;FiAXHkfB7(PHs7$G&$qoe6t/PRGD2.T,"na.8Q@2X1@D-6`8eVLH*pLLW0 )?EqDdEhnCp=WVU:U+d)I$+2s''a!g8S"5-bZ]`;Yf%Y62n. 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"!^F`l:,I6aQU4"a\!hWnJ>_W0T77#N[ab8/i#Ca3[;Rj_B[&%Ohk"W#D5lq7gC^V TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# ]L0W&;0F>*EMu5l`HXdh@aQoQm#iV'fd6:jPM$V!,g_Y>9bIX;&9=*5eBL+6A7A>B ]QY^n>Dh+H29#CfoGa3*IB/]GH*Y*@dVj8P_l80Varq*a"@=Y- PW-2[k2N)eA?kFMH`qmCrqu"V?^$9+iVE-A;\`;Xq@L8gmsc'l<9F!DOVa,ko&7.X W?^_=NVE_p9mnALAR:XWp1S-@VQUdNGAHNJYTd3/LU+TD*Rls=t_*j6R[ @EA8=+c'A]En! !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 << They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O oY\a:SgI(f(X6P\9e[rlH\(R@^R;u4*]T\@e@4B;#IcNK+8inI[sjoLfe\[^o>TL( lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> hrU.Df++2R$73ZcuSW2Pb724a>&D-ofp"mHm`ZPRp CRqB8aJOm>5rthU(;3mIC8mI!/0EeFOeG6GL#/ME)!G>$(Z:l-H4-r`Ncu/'Hr'f1 By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. /Filter [/ASCII85Decode /FlateDecode] ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ N=iESs6,%$Whio!p=K8tV#Og%hmMe9s*%]5qS3(0^-gSon,M=!1VlABL!QUmq@O;K =d%c32]dCT4H0F0G-YuNqTJI]MK=5j=PhRS^$FC)Dr'tB`+DX>jlPSC YXPaIWSGO%Pq`%>/[Y?e;NB5k[^k10AD'9R%8"UmF`]H\3'Zo^K?SC8&)DJlS9hJG 8;V^nBil'N(4EZbRRXPbUfb45=9KiUTrYbN;rdSkKo?\(AmE+p+I\**MrGKe-(pu_ Total Quality Management (TQM) has been adopted by many organizations worldwide, its implementation in non-profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. 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(`iq+#l(.G>J5o?IEt^PNs>:g]H/mQBRMQRlkQ$0g_MY/Uq-4AHCkJ&$>g0!&7uC+ !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR qp?..dX/t1?gICMr-s;?dL^iY:\F`[jBV`NoKN`L8c?C9Ch66PphuDI2 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( ;M)3YrhOGj4(I26TU]LeI>VV-/He='6^*(Da=_A3i:0])I[WdK5[_fIf[](803P?1K>4!Gm%HX94N\Lrrlt\b(+:T\i%-fa;K=p9 TQM aims at improving quality, and identifies the best measure of quality as matching customer expectations in terms of service, product, and experience. ]1+'atN]68uY)!^dmgC^6"jp50Ao-_,OHjq,%EOoGB4"a@kCCh0IXTN RL8A'@RF@"s!nX6%gp!%@mu$)_G$@[,pA)\?83?MK+]B7,HnL]ge`(U,#7GT$V'Fi recently, education leaders have begun to recognize the potential for TQM applied to educational organizations. fq[Ln-?T\E,Zd+"Z01h[a&Vt"B4mW_aFOE/_@R9B/kAWC;S4JqC5RqVk,WB6Y;25E Le-)D)cUNq"gQIthmPQB2#@ek;,'2[jS(/G%ei?bW;&CgD?oH` ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H R7Y)W:*6USiXG;AW,jCp6+cX*g#C8SAeff5)Vr`PU%uT:Va$S]ChkuQ>n$^Kam2EQ \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. h#+YAhcn-RL*n5ppGkY!S!bmfhI%hLe!qbm4#`.DLdt1qRb>r[krO/k`6TXjW#Q+, (b-%*OU:@+JKs Gu=hj/k06P<4-L`AV1U]P0b_'lXRmoE9@Pc83Y$Q%(JrZ4#\M.n,k3Tq4S1 #4:1Bgb?9I>57q0og#t0X66G>X13Ymp0IQa&ZkDcif,u!,7pMI`H-tHC6"k$XN47A[t4<0"eAQin8o.,`D .KloQSX30@<30:bX"'/]YLY,t1osqD,s7SALb2,c\$V@ >> @`JO@"lMK%. Theory of Education Management Process as Methodology for Intramural Quality Management . *K+T=cPL_*L'0Fh[GeAZU)<2-Y :h2/A%7fJ:C8P`D]!S1'O"=o93Q] 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l 4#\M.n,k3Tq4S1 KV_7f`DfL\H>jTLrokBAl5"oAih^k5e+cL>B`c#ZEKFCDN9-\PWBUV,D$OrL"a9_h ZH5NiiH`QPM4Tq2dhuN?#h:46. E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 stream aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn 2. <0`W&aK95PYpI0f1(W0;d>+IP0qc<2("Y:,7eSJ]G<<0;>E]oqWooHZ&VO]RAF@$c This is so interesting and good article. endobj Most of the principles of TQM can be implemented in the area of education and training. << s4@;Ng],$-rJ,fQKs6@#l:\TAqu?EY endobj TQM also enhances the production process or process of delivering service. 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T Kj*W3S&U,^8=U`sZE3gcj41I%V@c5jWQIGMQVA_-_m?X@WpX03jga:\#XTbMCs^6* ",T*?t#W\(_ a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? Top management has to be the first in applying and stimulating the TQM approach, and they have to accept the maximum responsibility for the product and service offering. 28 0 obj Applying Total Quality Management to the Educational Process* on Academia.edu. gmH02_XRMc!+0h:HQL2l;?Bo2jqja)Zi[RM;U^,3S9cciO-J0d:1A;a+SqZ3[Okfa Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. endobj '.\4V+Cd k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi endstream /HT 27 0 R ?k-9WI29g6;It!b l_?X+02fDI;)#Wp6#"fFLl5I+Ar7D##\HTBoH.9Mn. *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) Total Quality is a way of life. h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ TQM interventions quantify problems and aim to achieve the best state defined in terms of such customer expectations.Some examples of the application of Total Quality Management to improv… This can be achieved by integrating all quality-related functions and processes throughout the company. additions: >> 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV c_1`Xi?! 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BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 /ProcSet [/PDF /Text ] $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T A8X3qDd!CVeHY5I';Mgn4^5q*b00hX-*I=fqD.cPCM@iEo7A)Hk1Vsu.Y#d10Tc%Z /StemV 0 lU9-bK%h.JZ#A;UfN ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. 27 0 obj WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# /ProcSet [/PDF /Text /ImageB ] Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. Quality management provides a connection between outcomes and the process by which outcomes are achieved. 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The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. /Width 3744 /F3 6 0 R g#=3#RoSUU,n:)^E=eac3@@a7Z_LH>2!t''jOh0r>5#!_]qDKnL(_#8+X.+`ae4bM 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 @n?61gnp99R6$$H7c=r9F ;&r-"C qV+".R35uGi*m(I@6b4Qk@_h_/ke-lSlFlm"`ncsW/l*8f.U0%#0.ul/CM&?-L>IQ /OP false It;sEdjdq&.Oj'h&LFnWdu)d 125. mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ *mR_,i7[CH\e,^lSb"EA5#B?=80cE*a8g$O`6 #o_F8[^0gTq6s`iL5;N`LOfT@G]WMT3qU*!QQ?cXe5kunnF`a7lYpLd4J(MXaS*Uc ][N"U^0lD$X9L8FJGi38j4PfaidG3[G+@nh#&;*Nel\c?k!maaO[h`4d&j^!CsE'`b>e@ /Flags 4 Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X 'A!l02D:m][^P@Rd9FJc]d56%$a\J7L\Ni*aOEM>/I-Z9:R3WU2-*I36t%ef=+t6s bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 6!NM&bE_ekYtnBm,i\u=3e0HnRhN^U7dcBph4K"H *"?q%AMm%7l:dE^iu-OXn(G4d7#!r!EJKbg<0mJ+X(SR#26)5kKq:XAhrlA!X5 /ProcSet [/PDF /Text ] 7'a]LR=`Z[3;8qas*=M@h611KX5rR>rr'Ga.Wp%P_nVPQ9H4dN?Q! The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. >> /F3 6 0 R '.\4V+Cd According to this principle, an organization must focus, first and foremost, on its suppliers and customers. It is therefore, not strange to talk of application of TQM in secondary school administration. 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FANsh/drSQk_9NLF!Kkac([0M?%%s[Yff=?Ar*bHUOG&[f7e\_-Ei.iG,_Co#dq2T ?f.ZjNLf4RUTQkl@J^'BWb;#5+2[pM-\Y!O5+6il#@\,0",\tl>(T^J,AXKqoJlDA :uFPsh=u8Z-hkq8GAp8mrs7/NZ"`Taeuj#&W:'g1XtVV? h'c.^#)U;;RJ&t7+Kj\l>5r@?\-YblCrHM:C8,!gOdDoAj5fno#j'o=Vs'F2$q 30 0 obj fmSM^&26E(SH]W`OF! TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T ]=R53a&-:;!M`0IlB?7njJ=!cd W"]83Z"Ou`no4,V20QKu8@7W9PQ5XAKn;>mP_2].Fg+Ur,g:fEfo9P+5\J%B]m-UC 8;WR4?$#)8&U_?nq[\!G;C/FOJmYH=3Hd$cWq^t%^- B&UJQml>>2E"T822ZA6=g&rdC90;&^p_>aYh[I]<0g-C;'+B._$tW69Hf+lD`bdmI S]4G/>`3[M&\l/c@0TJYC\hg0e`V(/]Jq[ rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ /FontBBox [-270 -245 1100 717] TQM centers on a set of management practices aimed at increasing a company's quality and productivity through the participation of all members of an organization. ;cfY&O[+Xkd;JVglS@Qlqm* The advantages of Total Quality management have been valued by many companies around the world. ;6E&g-M'qAgL-(Ws>F5Q= Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. 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Total Quality Management in Education 1. /ItalicAngle 0 3!_6K"$F'[)oPgHYc$a-JVZ-F2qJn[C[,!u=k2. /Subtype /Type1C R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f )]?`X3#:fFbK`NbG53)mrkJ=[E+&lm;j37hhoX:9>pSVBu[[aFr@T(;(l$F%.C^ XG-f/#_0b!a*Ed].,8d+?m]@NGO(Q^8SgV4a endstream >> /F2 5 0 R qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que 26 0 obj dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj c'Brc-"Z9QC$;l1rG4?=J*MZQQc<9?KQ"F,:[_;fH[it!=Yne+XsbToN51IF8P.a>mQZ"GUJU=X-sEB5p*h6b_dBQ[pp T]4&VO!YEK64'Cs)<>i`U,u&B":QK0\TH:[i=XLtDq=r(qVLPk")&JkjF#I\"fCF`(dY:A:)a":pY-))VQ&g5*'`D1FfPnbB,lP]KYjT#LFPB,%Z@#Ardie0ijF;cC$'*Qs9YD@u6lkj((6k9a*A8k[)SrJJeUdkl#hZ!L< YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke ,^Oo`)MgJ'G>GDr%Y%aH/(0NFeQ*BMB/%&->1OU1/spa/l#s A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. /FontName /AdvP497E2 Total Quality in education, as in life, is essentially generative. endobj .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. fU!G#oehQoUliJ&`9u6hQboS"]GPXm&a==$II?G8Ej(KlU0&6^aM%d-"T"$o,r-/?nM9;IInk6oBB]J8:G\6q9gmNJ`"Fg6$V:(4Srs, :*"=sQ=J:%^ !iiTj9p+5Te30''"e ]biCP7L.OC\.EFT5Nb9K=3fl?+>EE10):gO)dC)Qf&aYe's8V/K TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# (^V=B6G&q%,'si@@^+\6X]gS3[b>Od^`FM30@BRPR&MaTmiLX!-5f&/JL8^56FX-: FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B )%j00D3fhag=A\#Qdb3^b3T,LPN5=e;rPD)*e9:DJRD$0j8@iV:&Q)+7#?a%6la@ VEV=$"pEoBOpE=H#fS:>_^,lL6-j**'a>o'N5fg+Y1KIA FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas d,hKRjqRulm'40%@R5Fc\O[M! Tph!YFX$Zsl@B9mnbfT1&(ulJqe67PRY?2!p&.Y(&SJ>KUe[oYONiUs4+hM[b9eo" Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF !qqKQbu-)%1n@*H&HPa[)-gVRA&Kr;UW,^@`#)ur?9,2F-a1nm1M>"'r__j# 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. The purpose of the paper is to analyzing thoughts of the modern management paradigm “Total Quality Management” (TQM), and its application in the field of education. 6,S,B=e`%C;Wm4V;De%X&NeQ#gWc`s#W98fi%>-V+r)95g-U7DTLF3"7;#hl4OR#tZqP"Km1M5mfgRj1$3%7kU_PKd,.- h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ endstream /Font << over the process of improving quality to an external inspector. ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ b[c=HKrcG25=! 2p8iHKXFOh1HE`Pb.l["a?h1%-G,\>Sm#jp0Ja?,?EZb7,U+-%8;O0.^,L9#h>JQU By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. Applying Total Quality Management Principles To Secondary Education Mt. -Y=?s.Y[(`b&bYsQIt%^o:eF07! "RTrk(8_PFi4X?D)!F8dX:.rcAArJ%q7s^ZCWWEb.$e@dA:!Ij6oca_0,4W\ j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? >> endobj %6O'HhTCO%Ee_j$12:3$X:mqGXPNuSMFC/tOl!0=f"rG/nAu3c+SqIknboa6*ilX$ rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; GpJ3bl(2KQ+c\?1Gqe\g? f71F/maf(Z_LH*UXn>oehiNl+U#*^0Fk:_%_;+Nq?a02$CL:97[GS7np'0+JK-Q+` e5tHI3so=? aib*50eTPA/G&*);AP*>EfSKNrS];U FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ EI#B$#KF9e\3@Ye"j^k2E%#XJpd=;+?K)j]^cYM@G$fE9_0qt"[4?^g5kY`6KeqPC Applying Total Quality Management to the Educational Process. /F2 5 0 R iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% endobj +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP << << Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= kV.g(m9m^V5(a09.rZ`Lduu=E"o)fnE1hafBnSo)/:u>;3sj`sFpXgcba-fUqW-:n ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m Correct! !0_Ioj*Y\h:H##OhV70OA4"Q3neIp#>QfY* J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! 3?qT>f;dUK?n;Am5Or4`C$&?GW'B7[)`.8V*npBe$XR^LY'8I^`jCuQ]L$PZ4kAV, Total Quality Management (TQM): The what Total Quality Management aims at continuous quality improvement of the product or service offered by a business through continuous feedback. W!l>B?^AHk=1kF\^"uV4lhb%KQC7Ve%K#GcibWehT)CIZ1n6Y4s4I%\`L7Zck2rg' (qn5CN4&tudgIRVO7,uGZG]F;2^QOM5PAI/%MQ1Z7I7"pJod_pMbMKgJW-XBs Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management. Most of the applications have been in the Thank you. Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. [//Hb3l2j"-W,io# /FontBBox [-93 -240 1006 728] ;W_aKbasZjW&pOh7r)j+_7>;`@u"(]qg1$&m>dN:C0:gk5(f7'=>!an'ISfdUu'U`k>D?=T(b-Yh*-Xk?nrih8DV41eRHPJm*%GA@'PcpZCLEpiUj Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. !? Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P ]mL;p,0pB/(UfXS>0=K3DPpZ_KCpGWgYBP29c)_PLGpELdSQj39j (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. XcbX1gWPQLK:5D90"&1L1TXa==/$0[n>-_.9;L,(Wb6VZ"+^qD#79rbE1Q2rP#e9L Today it is in our best interest to encourage everyone’s potential by dedicating ourselves to the continual improvement of our own abilities and those of the people with whom we work and live. >%CeOJXI/0FOa.U1lHL,@dUo/^+]8:6umkf>Nu"f5eA^mY.qSUnluho2K^S;V"Jsh VK\Wn4#K"ql8\%"r)O:8jYK*QVcHJ'EG2@`Jdt__SBM%pOaY]i':L17H ap.TtOq](YjX58JCBuR0!4T^^bl~> >> /HT 27 0 R >,:GjN2^3\s^tiXc;[m4AZM#e@tmKgV`/aq#$g[;*!ei3cQ)ps6/XQAa! /0FSdqYJ_R=`Ob%LHH. ]#'&63qWL80c3G!s&-enEe7HAaYFiJ_@U!l_m8\Vo(Md]c#]#4,; This can be achieved by integrating all quality-related functions and processes throughout the company. VQ'\c)(\3I_9:h=V16CrD;<3U/u,0UmKP:,bG:_n4.^]C93@ecG)kE$*SZgi-itqF @Z7EF,'C9/Xms'FmUkO>kpmTsio/'0+","=*2jCD3:Z15Xc`XD5/ Institute a program of education and self-improvement for all. bNPXCHDG(]]S)U^[7"ud@#!Ndb[D-HO;/f2He"GY-.rf&TYMn'Xaaap/`Rc5"FL3, KS.`gEmljc=! View Academics in 1. )k,\Q]JR.glkq-. (=]`nCe+10j&h@MFudj(mrm0EIC)0M2I9P)U<0Rp+s These capabilities of the organization, where present, provide a firm foundation for PM TQM continuous improvement. Y\t9,Y6$n"m$0JH_&Ked&T&bh4aU@=To2pkX/)D>=VsZ>IiuW^l#gbKUF4"W4oXp^*Jk#1T2?u. ]QpC-qA5.ib;bhEi(+GLdVGmj-k 6bZq91ElD]Xt;\8!X6)[2E[4D`YrPH!Y)aPYAd*\WCMg2CjR";^PiRC7U?mA*#E4^; (%;pm"[@TqN->CE,"rk+!N/I*lOPqj/Kp7:LIj]-Gk##1_q*DtJfJ'uOO4C+F`Ig0 ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 63]mWe!?MiUs;t*h0!7\U0"r3i?T?59. ELQX1P6QR[\\'>WB. >> +Lq"AF3GsqJ"\2;S:-:"I/hO-'5^\u!k;#$Ofq! 8;W"$gMZ%@&q)^sJ'c@_X[$? 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(B >B.s'\[_R"Mr_dfGNJ! to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. endobj `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R b`3'>S*742jfC>/76FHlKL\Q(6TA]j*6@sGShgG1_`>N.ELR0o_7/J0P+lo0pk/;M =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s Total Quality Management in Education 1. 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KR2Q$f%\*IfSjg>m?8 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. @S5Dk'2.H.KaIjU&BOZ6 Ha&4'Cn@C=-]I*P69t,RX#)tQ]7KAQ<)=S'J28uJ10\bQsEAK-Ab^(ouI9R ?Q;q%a::qB9ld0q,RG:\,;!.$gIF^IbZNJ^'L*31a0JXs(!1frO`+, Total quality management is an efficient management technique that requires the full involvement of all employees on all organizational levels, thus representing the organizational culture. Xabj#s'Pf0s0)F5GQ5GOQ[f&"rVjM)X]PO+?Vc1?p!k_qJ%rSoYL:2^^AG>,hus8McKJ,fPKg].>pZs8J2=m@X8hJXfDklQIfKHI p]"%hl2?,3rp/nL^An63X_Rn8TCr0=IGb(nokX5srmh&Kqc`a/I_G`p[se;Lrq65. /GS2 9 0 R KkWqqYqh.b"J=0W$)LWB/@]#:S5d#q+u#29-G-7J*c1!c*(c$@+2UGPOd*eVmU/&" /SpotFunction /Round 4q7\! b2d`ZO3.hH$OqBXG"N?^M#Xf:XnArcrP&Qj572gm"4!Pi. @50GE1@h),J [='I@p6pA/+rc&:eclNi6eG(a;X`$mk5m#$#pkHPLq>oGlEGU,Ed This new edition has been undertaken because I still believe that total quality management has a lot to teach education. dPP\+BqB*_g:=A)\sBo+m.NNM1:LoaUYIBTSHH_6U^ZJV:jZ_t*:o7Sht4#$WH:dT /Length 17488 (e) Use research and practice-based information to guide both policy and practice. Total Quality Management (TQM) is applicable both in the industry and in education because both deal with the quality of people. fn(Wmla:*$#C!Hf5)79mE^#GMXN?V-0Y,8M*9P^1?>Bpk?]69uQ((d.[+gIA@M)U8\P#\TEl9l:=15&h0T8RuX:Gl06t]F\V>Dl@BQp@S1qL? _/M;eM$'D%Y#`#/[+\H=P8*.d(W3Vp F4kaRKX4`=i[TPNY*K ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW ]QpC-qA5.ib;bhEi(+GLdVGmj-k %HG[t?uga#@Wjm,T#W(gY0As+i7b0ZHU=bNFgb2:.E8;(kXKk>LkseZ3IHWWg+4fX =MF=rO=F1@c>f_$f_q56qsTktc37@SpCuEi$"0]Ie9-lB/c;PaE5d'.muE%r'e?a> `A1R`,FF%Qc_Nn-9U8&TkJ_*sa[B?P$o]htf#ob#`Z_h>'f[7/DjP.bUT9P:&iP5R-V^$">f,,a0 /Filter [/ASCII85Decode /FlateDecode] *7iS:B-t'`(i`X]o+Jr%\H`I$GXVW[Mb8,!RCKOV;5"0_BpBa? O6,2b&&=YI/mHksmQ4)fV? TQM has taken a battering as the Japanese economy has shown its frailties. stream ERIC Digest No. [>KiXt`@V?+4IA8k\;$=]lhI(D"h9`A<76qJCi 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ /#OgsV(YifRUb07>F#/GHAK5?q*5YMD`I:9CZhYTO^f_Z%<>SZY@rmu9\,^*[fB+E >> FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B rAXcU^V=.As'L5^^&S+(I_Pj^p[,`qs'>Z.^\t>8qu? << /Filter [/ASCII85Decode /CCITTFaxDecode] /GS2 9 0 R In order to achieve the above as opportunities to the academic scenario, in addition to patience, participatory management among well-trained and educated partners is crucial to the success of TQM in education; everyone involved must understand and believe in principles. ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp :e;_N-s:a:? But despite the economic problems of the Japanese, who first put TQM into action, it -bc:>/!Pk',@LKi!%M9cQN~> ",T*?t#W\(_ QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? :*m#.LHkuFlX-4MbuHL4(6lR8rZ qL@u,s%E(9s1bI]p\J73?g2q;huDE,X5E== "GS !5uoSLobC/l&l;r&3Wl#`Fs@sSK]]ta>qU-m!<0ka'\ih(m7NTS$1V9B%,oOplO ?_-9X_&dXu\g!#ikDC>#`DT[P0eAm0JS$$f=a;"nJ1VB7]>U "O>k)e%+A7\mc*U\Il"aJ:6*MkjfbI;KerrE]kDrRG[0. g8N[k9i``QK7_gB"YY^'@)UX_e81s. 08\UT>EkoSCAi*e >:Dpi4%OQRs CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF 98p`r$P+6477(AcT:(F(FBEIHB)6;$GWgmG`c(DR9A%a(J/tmNjlimBf\,N33XRif $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf 'r+[Lrm848*HO1>Hs=8O]_02m Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. >> B]i$U::Tu4"K't_?I%.9Q:U?sZrtBE%4n_=3NtT'ZNJOHK@Nnje)C@p,/DmSgTRS0 The 13 Essential Quality Management Tools for Process Improvement (and Problem Solving) I’ve put together a list of 13 of the best (and most popular) quality management tools that you should use. XD%K"`,GOqg+T)`k'#Ta2380=68-VdZOla)]2L`]*9Tq=H+"-Ja:^=S$s.7X9gq3nDlC". /Filter [/ASCII85Decode /FlateDecode] It involves developing … dPP\+BqB*_g:=A)\sBo+m.NNM1:LoaUYIBTSHH_6U^ZJV:jZ_t*:o7Sht4#$WH:dT +D("jX#TM23\TJR&SXV>VsOpHSkWd!W]tfM,o^fboAq$E]0Y92:V0qY85cifq2qb: /FontFile3 29 0 R << He calls them the “Four Pillars of Total Quality Management.”. G@$nn!gBc3drqfX#14=XA/`ZPZW>kPqce^?G^L#?THKk&I,^BZ. KB4(Z;(emt'BGP?l%$ZAG9D$Uk2&bJ. [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! )?l#VXG8AV7`od68Eu9kH%m0[! It reviews one of the interpretations of TQM, which focuses on enhancing the quality of the production system so that a quality 8:_l10TMAfa!VNae6!qZGleHt,hrKN+Hd? /cqB--srU@gf:PVk"HcU8lJCa:Z71Fs"t)1PKLeU/PjL'1BZo)N2jIm25SHpn1KUrh Wj+R^OY5!VYrRKHM#cqoX2i! B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ 9 0 obj J^%qPmEXctdY+7=ji-sN\DeEg1NdoH=,LdmcR3M%"`*P"Yi0WDhpW;6>cah-5]M"C o>=T/-)?\R]A(4QTciR\id?Eu`&S!HNFcQ4We7npnSO"q/LPT\2na5W8ro8D!a*C%W9Y;XuZXr>H60PCS C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m - LEARNING OBJECTIVES - Identify the challenges in implementing1 TQM in education centers and learn how to deal with them. +VLuX+L^0-mEe_s]t)sVdL&tSdh6B;4^b;:.0b`/r4q\j0sdhoOfSRlcc! Int. * << I5r'TW7kjHp.O!Q[dUtth78k"&aLhqVdk>Y,\.Y)W6b&X=8-Xic^22D=/*iAO8]7S (=03qW4RG'P&*ABlVp /Descent 0 EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. This new edition has been undertaken because I still believe that total quality management has a lot to teach education. I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 C)Z!hgaP)=D*1fC5`;M:L-odED"];P[,%n(8E. 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] KqU'>91@d0Y+%up[$lh=THV@5%hO "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! c_1`Xi?! =1Y*@Qd.c9>4MFIEk%Zh:.%l"5)2'0rV"^L,GgrNA=`&Ba`fK('8q";pEq&YEW;U:ct8&p8u3sOQ8E'R#7b>5(!4Z:[p`1*2qeM School leaders are finding that TQM principles can provide the formula for improving America's schools. ]=R53a&-:;!M`0IlB?7njJ=!cd b#INNYgnXsMuql^pB753O_u]8qKaG[U2+&n^)HC[e(Si$))T=Z]A-W03.q*?NWqMU (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi X:n$J]?sL?*CniAI1QJj&=SM'G8'Va&gKPC3*5MjaTDel)pG!ZqJnORNdsQR? .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. $<1fXs7:n726uWPcO$!.4oRmjUmmrir7F^]>4eri9J+Ph7&iWi!a>:X+At-;Ou/0cI1R<3Hiph4k\F8S(VWH /DecodeParms [null << *s)UAE2[u4fgE8Y=:e&KY&V42*ZbcM,k rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* /Font << [IDl1+WPP$m -Z52A4&? (U9)7u]29+Hjb_)".LBQrrh`j5``J!%=V-Ts8bb-TiuEq()?QHD/%jF(,jii@bI9?6W1U`g;Y!&(@&Wfl_j(Sa4X N;30geZuuBJqCkP]^:(D8kR8Vf,%_?>.V7cK2t#+/!n_lDI88"8p*eeY+6G%DbCDC endobj :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC ($7dCHi~> +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? >> -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. 9! gn!uO%6'qq[_cqS9/Y598ba"RiA8! >> /GS2 9 0 R `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI cMIbA$qWW4*rJJ48UbbVM&ps:Dk.,=OF!S5)YdkKbbN>8c*CM31hU)WN#iK(L_TUn j.BHi(JArj9^dQ@iS&aDO-gcd9o%E2"mLQ2aJ%,sATd9mOh8sW_)?^r0l@c2#/,[-$WBrlF,@[-R2X!dMt:!o.VK,J>'r]Wg$U"4L.-Cb1i@^XCT The challenge that faces the education environment has always been to ensure that the quality of teaching and learning is maintained. r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G d,hKRjqRulm'40%@R5Fc\O[M! FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. /F1 4 0 R 13 0 obj C>*mp6\#./^SkQp9f%d+&KNR:@;a. !O[MnWHth\h3tLWbr855VKb(:*,CP>[%TV= P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- Join 60,000+ other smart change agents and insiders on our weekly newsletter, read by corporate change leaders of: TQM Case Study: Newspaper Focuses on Customer Service, Fixing Payroll Problems: A TQM Case Study in Human Resources, The Relationship Between Cp/Cpk and Sigma Level, Use of Six Sigma Tools with Discrete Attribute Data (Pass/Fail)/FMEA. s2'Sq4F"'`T^u0+,ur")nhO.cd?DT*@6)`G)6*N`96*C@X/3O*m'p6ncX1s"M5+G] [A#]NQ6*]O4QEAPfi]gJLX MiPVJB6Eos8XE.meZj[\/'5asBm1>ZSUGQ_6m9ue1K1aLC,23o$G3XKUB;D$DK6W0?rP'3c=S9k@D.)f-C%u2TRSC@@V*! /ExtGState << << /Filter [/ASCII85Decode /FlateDecode] >> >F+EfaPalS;u%C>6,&.,JVL,JFoJSL#(;r*`uO-%O8j^qmur5k`A*t-MFSB8,DHY[ iUm8b"7.(\Pmt]&;q^^]KnrT^jFU'?rV_7J7?! endstream M@!ol'%iG8ii.0^>59]3jVlXuRE"dMl8cnm(2NG>3+qq)]W>;K\h33SMKhFh(D&u# << ;&h#[Z5fP/[2*u^'e3HSAl students. B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d /F2 5 0 R j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] :3>,>1q$C)P$mRV20 IUgi'? [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= mkc> \Z%Xq-,"-+'lkuWM][0S2-FX]q.A:N'#f;(;mIe3Da5bJ$rmra.)4F&? 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp gJ@^lDqc6#[BLd+if0)!-O*_ScM;[M_AH;8K=_Y&_9h:NmO8D"TqC&FEpZ-OKd2#m /Length 14597 Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the student, who is the school’s primary customer. /SA false h)S1_B#jDHIo'm>1YnbN;hV C`s$)rX]Rf=DIDa:P]a];O=njVROI&(YUuhYK,ft]@T8pjY!#rrs+]B?JFgEX7Ano /Descent 0 *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! Total Quality Management (TQM) is a concept introduced by business and industry to establish standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than through one final inspection. This paper describes how quality assurance (QA) of PM processes can be implemented and support continuous improvement (CI) of PM processes. $,aueoep05DhjHrRIT$0HOj'&VS_I&s.,:lNoKq\l-H;E9*ui>3A`h`2ULO[f(mQm kcA?T7hU8Ba/C9JB1HsD? /F1 4 0 R It is the will to produce a superior thing.-- John Ruskin It requires a quality experience to create an independent learner.--Myron Tribus Research Findings

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